Unplanned Fibre Network Outage - Harbour Quays , QLD

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nilushid
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Location: sydney

Unplanned Fibre Network Outage - Harbour Quays , QLD

Post by nilushid » Mon Feb 12, 2018 4:34 pm

Locations Affected: Harbour Quays , QLD

Event Start : 12-02-2018

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still Investigating.

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused

AroshJ
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Posts: 376
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Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Harbour Quays , QLD

Post by AroshJ » Mon Feb 12, 2018 10:34 pm

Update : Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Exetel apologies for any inconvenience this may have caused.

rehanj
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Posts: 292
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Fibre Network Outage - Harbour Quays , QLD

Post by rehanj » Tue Feb 13, 2018 9:36 am

Update : Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 376
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Harbour Quays , QLD

Post by AroshJ » Tue Feb 13, 2018 10:12 pm

Update : Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 311
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Harbour Quays , QLD

Post by nilushid » Wed Feb 14, 2018 9:50 pm

Update : Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Exetel apologizes for any inconvenience this may have caused.

rehanj
Exetel Staff
Posts: 292
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Fibre Network Outage - Harbour Quays , QLD

Post by rehanj » Thu Feb 15, 2018 8:53 am

Update : Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Exetel apologizes for any inconvenience this may have caused.

HimaJ
Exetel Staff
Posts: 174
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Harbour Quays , QLD

Post by HimaJ » Thu Feb 15, 2018 10:15 pm

Update : Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Exetel apologizes for any inconvenience this may have caused.

rehanj
Exetel Staff
Posts: 292
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Fibre Network Outage - Harbour Quays , QLD

Post by rehanj » Fri Feb 16, 2018 9:29 am

Update : Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Exetel apologizes for any inconvenience this may have caused.

tharmesk
Exetel Staff
Posts: 47
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Harbour Quays , QLD

Post by tharmesk » Fri Feb 16, 2018 10:30 pm

Update : Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Exetel apologizes for any inconvenience this may have caused.

rehanj
Exetel Staff
Posts: 292
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Fibre Network Outage - Harbour Quays , QLD

Post by rehanj » Sat Feb 17, 2018 10:02 am

Update : Outage is still ongoing, however, most service are back Online and are usable while the supplier completes Rectification work.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 311
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Harbour Quays , QLD

Post by nilushid » Sat Feb 17, 2018 10:05 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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