Unplanned Fibre Network Outage - Multiple Suburbs, NSW

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shehanw
Exetel Staff
Posts: 334
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by shehanw » Tue May 08, 2018 10:18 am

Locations Affected : Multiple Suburbs, NSW

Event Start : 08/05/2018 10:05 AEST

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still under investigation.

Estimated Resolution : Unable to provide an ETR at this stage.

Once the outage has been restored kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience this may have caused.

KrishanK
Exetel Staff
Posts: 15
Joined: Thu Jan 04, 2018 7:56 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by KrishanK » Tue May 08, 2018 10:01 pm

Update

This outage is still ongoing.

Exetel apologizes for any inconvenience caused.

rehanj
Exetel Staff
Posts: 255
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by rehanj » Thu May 10, 2018 9:37 am

Update

Most services associated with this Outage are back Online and working.

Root cause : Still under investigation.

Once the outage has been restored kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience this may have caused.

tharmesk
Exetel Staff
Posts: 14
Joined: Wed Jan 03, 2018 10:30 pm
Location: Australia

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by tharmesk » Thu May 10, 2018 11:00 pm

Update

Most services associated with this Outage are back Online and working.

Root cause : Still under investigation.

Once the outage has been restored kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience this may have caused.

rehanj
Exetel Staff
Posts: 255
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by rehanj » Fri May 11, 2018 9:42 am

Update

Most services associated with this Outage are back Online and working.

Root cause : Still under investigation.

Once the outage has been restored kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience this may have caused.

KrishanK
Exetel Staff
Posts: 15
Joined: Thu Jan 04, 2018 7:56 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by KrishanK » Mon May 14, 2018 10:12 pm

Update

Our supplier advised that the outage has been successfully restored.

And we can see almost all the reported services are back online.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and check the service.

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