Unplanned Fibre Network Outage - Mays Hill, NSW

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rasikak
Exetel Staff
Posts: 10
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Unplanned Fibre Network Outage - Mays Hill, NSW

Post by rasikak » Tue Jan 22, 2019 9:02 am

Event Notification

Location Affected: Mays Hill , NSW

Start time of event: 21/01/2019

Products Impacted: Fibre

Additional Information: Customers in the above mentioned area may experience No connectivity

Estimated Time of Restoration: The supplier is unable to provide us with an Estimated Time of Restoration at this stage

Root cause : Hardware failure

Exetel apologizes for any inconvenience this may have caused

nilushid
Exetel Staff
Posts: 441
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Mays Hill, NSW

Post by nilushid » Tue Jan 22, 2019 10:32 pm

Update:

Outage is still ongoing.

Estimated Resolution :
The Wholesale Supplier is unable to provide us with an Estimated Time of Restoration at this stage

Exetel do apologize for any inconvenience this may have caused.

IsuruB
Exetel Staff
Posts: 157
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Mays Hill, NSW

Post by IsuruB » Wed Jan 23, 2019 8:58 am

Update

The Wholesale Supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/router and test the service if issues persist

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