Unplanned Corporate Data Outage - VIC - Telstra (Fibre & Copper)

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Sankad
Exetel Staff
Posts: 1
Joined: Thu May 24, 2018 11:57 am

Unplanned Corporate Data Outage - VIC - Telstra (Fibre & Copper)

Post by Sankad » Thu Feb 07, 2019 5:08 pm

Event Notification

Location Affected: Victoria

Event Start Time: 07/02/2019 16:40 EDST

Products Impacted : Some Telstra Corporate Data Services in affected area.

Root cause : Still being investigated.No ETR.

sachindaL

Re: Unplanned Corporate Data Outage - VIC - Telstra (Fibre & Copper)

Post by sachindaL » Thu Feb 07, 2019 10:15 pm

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an ETR at this stage.

Exetel do apologize for any inconvenience this may have caused.

sachindaL

Re: Unplanned Corporate Data Outage - VIC - Telstra (Fibre & Copper)

Post by sachindaL » Thu Feb 07, 2019 11:27 pm

Update:

Supplier technicians are currently working onsite.

No ETR provided yet.

sachindaL

Re: Unplanned Corporate Data Outage - VIC - Telstra (Fibre & Copper)

Post by sachindaL » Fri Feb 08, 2019 1:48 am

Update:

Supplier technicians are still working onsite.

No ETR provided yet.

chamikar
Exetel Staff
Posts: 25
Joined: Sat May 20, 2017 8:48 am
Location: Sydney

Re: Unplanned Corporate Data Outage - VIC - Telstra (Fibre & Copper)

Post by chamikar » Fri Feb 08, 2019 3:59 am

UPDATE

Affected services are being restored.

Completion works are still ongoing.

Exetel apologizes for the inconvenience caused.

chamikar
Exetel Staff
Posts: 25
Joined: Sat May 20, 2017 8:48 am
Location: Sydney

Re: Unplanned Corporate Data Outage - VIC - Telstra (Fibre & Copper)

Post by chamikar » Tue Feb 12, 2019 9:32 am

RESTORATION / COMPLETION NOTES

All the affected services have been restored by 03:20AM 08/02/2019 (AEDT)

Root Cause - Failure of a network node in our supplier network

Exetel apologizes for the inconvenience caused.

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