Unplanned Fiber Network Outage - Multiple Suburbs, NSW

Events affecting performance and general fault logging information
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KrishanK
Exetel Staff
Posts: 97
Joined: Thu Jan 04, 2018 7:56 pm
Location: Sydney

Unplanned Fiber Network Outage - Multiple Suburbs, NSW

Post by KrishanK » Fri Mar 15, 2019 9:53 am

Event Notification

Locations Affected: Chatswood, Mosman, Albury and Multiple Suburbs in NSW.

Event Start Time: 15/03/2019, 08:48:00 in AEST

Products Impacted: Fiber

Additional Information: Most customers in the above mentioned area may experience connection issues

Root cause: Still investigating

Estimated Resolution: Our wholesale supplier is unable to provide us with an Estimated Time of Restoration at this stage

Exetel do apologize for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 468
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fiber Network Outage - Multiple Suburbs, NSW

Post by nilushid » Fri Mar 15, 2019 9:58 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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