Planned Network Maintenance - Fibre - Towoomba, QLD

Events affecting performance and general fault logging information
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judep
Exetel Staff
Posts: 179
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Planned Network Maintenance - Fibre - Towoomba, QLD

Post by judep » Fri Apr 12, 2019 9:29 am

Event Notification

Locations Affected: Grand Central Shopping Centre, Towoomba QLD

Products Impacted : Fibre

Event Start Time: 13/04/2019 00:00 AM AEST

Estimated Resolution : 13/04/2019 03:30 AM AEST

Root cause : Planned power outage in Grand Central Shopping Centre, QLD affecting all services.This planned work is carried out by Shopping centre management.

Additional Information: Most customers in the above mentioned area may experience no connectivity during the above time window

Exetel apologizes for any inconvenience this may have caused

judep
Exetel Staff
Posts: 179
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Planned Network Maintenance - Fibre - Towoomba, QLD

Post by judep » Sat Apr 13, 2019 11:09 am

Update:

The planned maintenance estimated time of resolution has elapsed

we are still awaiting for the final confirmation from the wholesale provider

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.

rehanj
Exetel Staff
Posts: 410
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Planned Network Maintenance - Fibre - Towoomba, QLD

Post by rehanj » Mon Apr 15, 2019 9:30 am

Update

The Planned Maintenance work has been completed by the Shopping centre management

Exetel apologizes for any inconvenience caused by this issue.

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