Unplanned ADSL Network Outage - Multiple Suburbs, WA

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judep
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Unplanned ADSL Network Outage - Multiple Suburbs, WA

Post by judep » Tue Jun 11, 2019 11:26 am

Event Notification

Locations Affected: Multiple Suburbs, WA

Products Impacted : ADSL

Event Start Time: 11/06/2019 08:30 AM AEST

Estimated Resolution : Unable to provide an Estimated Time of Resolution (ETR) as of yet.

Root cause : Still Investigating

Additional Information: Most customers in the above mentioned area may experience no connectivity

Exetel apologizes for any inconvenience this may have caused

kavindip
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Re: Unplanned ADSL Network Outage - Multiple Suburbs, WA

Post by kavindip » Tue Jun 11, 2019 9:48 pm

Update:

Please be advised that the outage is ongoing.

Root cause : Still Investigating

Estimated Resolution : We are unable to provide an Estimated Time of Resolution (ETR) as of yet.

Exetel apologizes for any inconvenience this may have caused

judep
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Posts: 370
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Re: Unplanned ADSL Network Outage - Multiple Suburbs, WA

Post by judep » Wed Jun 12, 2019 10:36 am

Update:

Please be advised that the outage is ongoing.

Root cause : Still Investigating

Estimated Resolution : We are unable to provide an Estimated Time of Resolution (ETR) as of yet.

Exetel apologizes for any inconvenience this may have caused

kavindip
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Re: Unplanned ADSL Network Outage - Multiple Suburbs, WA

Post by kavindip » Wed Jun 12, 2019 10:43 pm

Update:

Please be advised that the outage is ongoing.

Root cause : Still Investigating

Estimated Resolution : We are unable to provide an Estimated Time of Resolution (ETR) as of yet.

Exetel apologizes for any inconvenience this may have caused

IsuruB
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Re: Unplanned ADSL Network Outage - Multiple Suburbs, WA

Post by IsuruB » Thu Jun 13, 2019 9:32 am

Update:

Please be advised that the outage is ongoing.

The Wholesale Supplier is further investigating the issue with their network engineers.

We are unable to provide an Estimated Time of Resolution (ETR) as of yet.

Exetel apologizes for any inconvenience this may have caused

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nilushid
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Re: Unplanned ADSL Network Outage - Multiple Suburbs, WA

Post by nilushid » Thu Jun 13, 2019 5:06 pm

Update:

Please be advised that the outage is ongoing and effecting lots of customers in WA at the moment.

Additional Information:The customer may experience Authentication and Dropout issues.

The Wholesale Supplier is currently applying a fix. Due to the complexity of the work, supplier is unable to provide an Estimated Time of Resolution (ETR) as of yet.

Exetel apologizes for any inconvenience this may have caused

rehanj
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Re: Unplanned ADSL Network Outage - Multiple Suburbs, WA

Post by rehanj » Fri Jun 14, 2019 10:06 am

Update:

Please be advised that the outage is still ongoing.

Additional Information :The supplier implemented a preliminary fix last evening, however, this has not been successful in fully rectifying the service issue. As such, the supplier is currently carrying out further rectification in order to fix this issue.

Due to the complexity of the work required, the supplier is unable to provide an Estimated Time of Resolution (ETR) at this stage.

Exetel apologizes for any inconvenience this may have caused

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rasikak
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Location: North Sydney

Re: Unplanned ADSL Network Outage - Multiple Suburbs, WA

Post by rasikak » Fri Jun 14, 2019 10:54 pm

Update

Please be advised that the outage is still ongoing.

Additional Information : The services are currently online due to temporary fix. However the supplier has planned a maintenance window from 00.00h to 05.00h AWST on 15/06/2019 with regards to the outage.

Due to the complexity of the work required, the supplier is unable to provide an Estimated Time of Resolution (ETR) at this stage.

Exetel apologizes for any inconvenience this may have caused

rehanj
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Re: Unplanned ADSL Network Outage - Multiple Suburbs, WA

Post by rehanj » Sat Jun 15, 2019 9:23 am

Update

Please be advised that the outage is still ongoing.

Additional Information : The scheduled Maintenance work has been completed from the supplier's end at 07:28 AM this morning, however, this has not been successful in providing a permanent fix for this Outage. As such, the supplier's Senior Engineers are further investigating this issue in order to provide a permanent fix.

The supplier is unfortunately unable to provide an Estimated Time of Resolution (ETR) at this stage.

Exetel apologizes for any inconvenience caused by this Outage.

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rasikak
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Re: Unplanned ADSL Network Outage - Multiple Suburbs, WA

Post by rasikak » Sat Jun 15, 2019 10:38 pm

Update

Please be advised that the outage is still ongoing.

Additional Information : The supplier has planned a maintenance window from 00.00h to 06.00h AWST on 16/06/2019 with regards to the outage.

Due to the complexity of the work required, the supplier is unable to provide an Estimated Time of Resolution (ETR) at this stage.

Exetel apologizes for any inconvenience this may have caused

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rasikak
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Posts: 207
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Location: North Sydney

Re: Unplanned ADSL Network Outage - Multiple Suburbs, WA

Post by rasikak » Sun Jun 16, 2019 9:32 am

Update

Please be advised that the outage is still ongoing.

Additional Information : The services are online due to the temporary fix. However the wholesale supplier has advised that the work is yet complete.

Due to the complexity of the work required, the supplier is unable to provide an Estimated Time of Resolution (ETR) at this stage.

Exetel apologizes for any inconvenience this may have caused

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rasikak
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Posts: 207
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Location: North Sydney

Re: Unplanned ADSL Network Outage - Multiple Suburbs, WA

Post by rasikak » Sun Jun 16, 2019 3:40 pm

Update

Please be advised that the outage is still ongoing.

Additional Information : The services are online due to the temporary fix. However the wholesale supplier has advised that the work is yet complete.

Due to the complexity of the work required, the supplier is unable to provide an Estimated Time of Resolution (ETR) at this stage.

Exetel apologizes for any inconvenience this may have caused

kavindip
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Posts: 95
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned ADSL Network Outage - Multiple Suburbs, WA

Post by kavindip » Sun Jun 16, 2019 10:25 pm

Update

Please be advised that the outage is still ongoing.

Additional Information : The services are online due to the temporary fix. However the wholesale supplier has advised that the work is yet to be completed.

Due to the complexity of the work required, the supplier is unable to provide an Estimated Time of Resolution (ETR) at this stage.

Exetel apologizes for any inconvenience this may have caused

rehanj
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Posts: 535
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned ADSL Network Outage - Multiple Suburbs, WA

Post by rehanj » Mon Jun 17, 2019 9:33 am

Update :

Our wholesale supplier advises that the Outage has been restored.

Please restart your modem / router and check the service.

Exetel apologizes for the inconvenience caused.

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