Unplanned Exemail Receiving Issues- All States

Events affecting performance and general fault logging information
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nilushid
Exetel Staff
Posts: 627
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Unplanned Exemail Receiving Issues- All States

Post by nilushid » Thu Aug 08, 2019 9:05 pm

Event Notification

Locations Affected:
All States

Products Impacted :
Exemail

Event Start Time: 08/08/2019

Estimated Resolution :
No exact time of restoration

Root cause :
Still under investigation by Exetel hosting team.

Additional Information:
Most customers who is using Exemail email address will experience issues when receiving emails. Our hosting team is currently working on a bulk fix

Exetel apologizes for any inconvenience this may have caused

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nilushid
Exetel Staff
Posts: 627
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Exemail Receiving Issues- All States

Post by nilushid » Fri Aug 09, 2019 5:12 pm

Update:

Please be advised that the email receiving issue is still ongoing

Our Hosted team is working on a resolution currently

However they are unable to provide an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

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nilushid
Exetel Staff
Posts: 627
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Exemail Receiving Issues- All States

Post by nilushid » Sun Aug 11, 2019 2:48 pm

Update:

Please be advised that the email receiving issue is still ongoing

Our Hosted team is working on a resolution currently

However they are unable to provide an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

IsuruB
Exetel Staff
Posts: 245
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Exemail Receiving Issues- All States

Post by IsuruB » Tue Aug 13, 2019 10:07 am

Update:

Please be advised that the incoming email issues are still ongoing.

An Estimated time of resolution cannot be provided at this stage due to the nature of the work required.

Exetel apologizes for the inconvenience caused.

judep
Exetel Staff
Posts: 357
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Exemail Receiving Issues- All States

Post by judep » Fri Aug 16, 2019 11:04 am

Update:

Please be advised that the incoming email issues are still ongoing.

An Estimated time of resolution cannot be provided at this stage due to the nature of the work required.

Exetel apologizes for the inconvenience caused.

rehanj
Exetel Staff
Posts: 519
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Exemail Receiving Issues- All States

Post by rehanj » Mon Aug 19, 2019 9:40 am

Update:

Please be advised that a fix has been provided for the incoming email issues over the weekend.

Please test the service, since it should now be working well.

Exetel apologizes for the inconvenience caused.

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