Unplanned ADSL Network Outage - All Suburbs - VIC

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nilushid
Exetel Staff
Posts: 660
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Unplanned ADSL Network Outage - All Suburbs - VIC

Post by nilushid » Wed Sep 11, 2019 4:34 pm

Event Notification

Locations Affected : All Suburbs - VIC

Products Impacted : ADSL

Supplier : Telstra

Event Start Time : 11/09/2019,

Estimated Resolution Time : The Wholesale Supplier is unable to provide an ETR at this stage.

Root cause :
Fiber Break

Additional Information : Customers in the above mentioned area may experience Slow speed or Browsing issues.

Exetel apologizes for any inconvenience this may have caused

kavindip
Exetel Staff
Posts: 96
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned ADSL Network Outage - All Suburbs - VIC

Post by kavindip » Wed Sep 11, 2019 10:42 pm

Update:

The outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

nilushid
Exetel Staff
Posts: 660
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - All Suburbs - VIC

Post by nilushid » Thu Sep 12, 2019 9:29 am

Update:

The outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

kavindip
Exetel Staff
Posts: 96
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned ADSL Network Outage - All Suburbs - VIC

Post by kavindip » Thu Sep 12, 2019 10:20 pm

Update:

The outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

judep
Exetel Staff
Posts: 370
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - All Suburbs - VIC

Post by judep » Fri Sep 13, 2019 10:02 am

Update:

The outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

kavindip
Exetel Staff
Posts: 96
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned ADSL Network Outage - All Suburbs - VIC

Post by kavindip » Fri Sep 13, 2019 10:28 pm

Update:

Our supplier advises the outage is restored.

Root cause: Fiber Break

Please power cycle your modem / router and check the service if any issue persist.

Exetel apologizes for the inconvenience this may have caused.

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