Unplanned Fibre Network Outage - Redtrain - Pakenham and Warragul ,VIC

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lakshiniw
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Posts: 14
Joined: Mon Feb 10, 2020 10:11 pm

Unplanned Fibre Network Outage - Redtrain - Pakenham and Warragul ,VIC

Post by lakshiniw » Fri Feb 14, 2020 3:57 pm

Event Notification

Locations Affected: Pakenham and Warragul ,VIC

Products Impacted: Fibre

Supplier: Redtrain

Event Start Time: 14/02/2020, 15:31 AEDT

Estimated Resolution: We are unable to provide us with an estimated time of resolution.

Root cause: power failure

Additional Information: Most customers in the above-mentioned areas may experience no connectivity.

Exetel apologizes for any inconvenience this may have caused.

kavindip
Exetel Staff
Posts: 468
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned Fibre Network Outage - Redtrain - Pakenham and Warragul ,VIC

Post by kavindip » Fri Feb 14, 2020 10:07 pm

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Resolution: Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

nilushid
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Location: sydney

Re: Unplanned Fibre Network Outage - Redtrain - Pakenham and Warragul ,VIC

Post by nilushid » Sat Feb 15, 2020 1:49 pm

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Resolution: Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

KasunW
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Posts: 218
Joined: Fri Jun 07, 2019 6:03 pm

Re: Unplanned Fibre Network Outage - Redtrain - Pakenham and Warragul ,VIC

Post by KasunW » Sat Feb 15, 2020 10:28 pm

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Resolution: Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

KasunW
Exetel Staff
Posts: 218
Joined: Fri Jun 07, 2019 6:03 pm

Re: Unplanned Fibre Network Outage - Redtrain - Pakenham and Warragul ,VIC

Post by KasunW » Sun Feb 16, 2020 12:12 pm

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Resolution: Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

kavindip
Exetel Staff
Posts: 468
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned Fibre Network Outage - Redtrain - Pakenham and Warragul ,VIC

Post by kavindip » Sun Feb 16, 2020 10:38 pm

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Resolution: Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

KasunW
Exetel Staff
Posts: 218
Joined: Fri Jun 07, 2019 6:03 pm

Re: Unplanned Fibre Network Outage - Redtrain - Pakenham and Warragul ,VIC

Post by KasunW » Mon Feb 17, 2020 8:45 am

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Resolution: Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

nuwanthaa
Exetel Staff
Posts: 101
Joined: Fri Jan 17, 2020 10:20 pm

Re: Unplanned Fibre Network Outage - Redtrain - Pakenham and Warragul ,VIC

Post by nuwanthaa » Mon Feb 17, 2020 10:13 pm

Update

Our wholesale supplier has advised that the outage is restored.

Please power restart your modem / router and check the service.

Exetel apologizes for any inconvenience this may have caused.

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