Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Events affecting performance and general fault logging information
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nilushid
Exetel Staff
Posts: 839
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Post by nilushid » Fri May 22, 2020 8:58 am

Event Notification

Locations Affected: Multiple Suburbs, QLD

Products Impacted:
Fibre

Suppliers:
Oputs NBN

Event Start Time: 22/05/2020

Estimated Time of Resolution (ETR):
No ETR

Root cause:
Still under investigation.

Additional Information: Most customers in the above-mentioned area may experience no connectivity due to this issue.

Exetel apologizes for any inconvenience this may have caused.

KasunW
Exetel Staff
Posts: 144
Joined: Fri Jun 07, 2019 6:03 pm

Re: Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Post by KasunW » Sat May 23, 2020 9:01 am

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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