Unplanned Fibre Network Outage - 186 Campbell Parade, Bondi, NSW

Events affecting performance and general fault logging information
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judep
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Location: Sri Lanka

Unplanned Fibre Network Outage - 186 Campbell Parade, Bondi, NSW

Post by judep » Fri Oct 16, 2020 2:32 pm

Event Notification

Locations Affected: 186 Campbell Parade, Bondi, NSW

Products Impacted: LBNCO/OPENetworks Fibre Services

Event Start Time: 16/10/2020, 13:30 AEDT

Estimated Time of Resolution (ETR): No ETR

Root cause: Still under investigation

Additional Information: Our wholesale supplier advised that there is currently an unscheduled outage impacting customers throughout 186 Campbell Parade, Bondi, NSW.

Exetel apologizes for any inconvenience this may have caused

kasunm
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Joined: Thu Jul 30, 2020 11:32 am

Re: Unplanned Fibre Network Outage - 186 Campbell Parade, Bondi, NSW

Post by kasunm » Sat Oct 17, 2020 9:12 am

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

lakshiniw
Exetel Staff
Posts: 12
Joined: Mon Feb 10, 2020 10:11 pm

Re: Unplanned Fibre Network Outage - 186 Campbell Parade, Bondi, NSW

Post by lakshiniw » Sat Oct 17, 2020 9:57 pm

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused

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