Planned Fibre Network Maintenance Outage - Paramatta, NSW

Events affecting performance and general fault logging information
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judep
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Location: Sri Lanka

Planned Fibre Network Maintenance Outage - Paramatta, NSW

Post by judep » Wed Jan 13, 2021 11:02 am

Event Notification

Locations Affected: Paramatta, NSW

Products Impacted: Opticomm Fiber Services

Event Start Time: 14/01/2021, 00:00 AEDT

Estimated Time of Resolution (ETR): 14/01/2021, 06:00 AEDT

Root cause: Planned network maintenance

Additional Information: Our wholesale supplier wishes to advise that there will be planned maintenance for Paramatta, NSW. This will impact both Internet and phone services for up to 6 hours during the listed outage window, this is due to planned cable relocation works for roadworks.

Exetel apologizes for any inconvenience this may have caused

judep
Exetel Staff
Posts: 961
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Planned Fibre Network Maintenance Outage - Paramatta, NSW

Post by judep » Thu Jan 14, 2021 9:56 am

Update:

The planned maintenance estimated time of resolution has elapsed

We are still awaiting for the final confirmation from the wholesale provider

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.

kavindip
Exetel Staff
Posts: 485
Joined: Wed Nov 07, 2018 6:05 pm

Re: Planned Fibre Network Maintenance Outage - Paramatta, NSW

Post by kavindip » Thu Jan 14, 2021 9:51 pm

Update:

Our wholesale supplier advises the network maintenance has been successfully completed.

Kindly power restart your modem/ router and check if any issue persists.

Exetel apologizes for the inconvenience caused.

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