Unplanned Fibre Network Outage - Multiple Suburbs, VIC

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nuwanthaa
Exetel Staff
Posts: 156
Joined: Fri Jan 17, 2020 10:20 pm

Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by nuwanthaa » Wed Apr 21, 2021 7:03 pm

Event Notification

Locations Affected: Multiple Suburbs, VIC

Products Impacted: LBNCo Fiber Services

Event Start Time: 21/04/2021, 17:59 AEST

Estimated Time of Resolution (ETR): No ETR

Root cause: Network equipment lost connectivity.

Additional Information: Exetel wishes to advise that there is currently an unscheduled outage impacting some customers throughout Multiple Suburbs, VIC. Field technician allocated to investigate the issue onsite.

Exetel apologizes for any inconvenience this may have caused.

kavindip
Exetel Staff
Posts: 612
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by kavindip » Wed Apr 21, 2021 9:34 pm

Update

Our wholesale supplier advises the outage is ongoing.

The supplier is unable to provide an Estimated Time of Resolution (ETR) at this stage.

Exetel apologizes for any inconvenience this may have caused.

judep
Exetel Staff
Posts: 1136
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by judep » Thu Apr 22, 2021 8:51 am

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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