Unplanned Fibre Network Outage - Moone Ponds, VIC

Old, inactive threads
Post Reply
kavindip
Exetel Staff
Posts: 626
Joined: Wed Nov 07, 2018 6:05 pm

Unplanned Fibre Network Outage - Moone Ponds, VIC

Post by kavindip » Thu Apr 22, 2021 10:08 pm

Event Notification

Locations Affected: Moone Ponds, VIC

Products Impacted: LBNCo Fibre Services

Event Start Time: 22/04/2021, 08:45 AEST

Estimated Time of Resolution (ETR): No ETR

Root cause: Network equipment lost connectivity

Additional Information: Exetel wishes to advise there is currently an unscheduled outage impacting Internet and Phone services in Moone Ponds, VIC. However, the supplier has advised that the affected services are currently up and running on backup.

Exetel apologizes for any inconvenience this may have caused.

judep
Exetel Staff
Posts: 1151
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Moone Ponds, VIC

Post by judep » Fri Apr 23, 2021 9:07 am

Update:

The Wholesale supplier advises that the outage is still ongoing. However, services are currently running on backup.

Our wholesale supplier is unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

kavindip
Exetel Staff
Posts: 626
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned Fibre Network Outage - Moone Ponds, VIC

Post by kavindip » Fri Apr 23, 2021 9:24 pm

Update

Our wholesale supplier advises that the outage is still ongoing. However, services are currently running on backup.

The supplier is unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

SheharaB
Exetel Staff
Posts: 34
Joined: Tue Jan 07, 2020 9:48 pm

Re: Unplanned Fibre Network Outage - Moone Ponds, VIC

Post by SheharaB » Sat Apr 24, 2021 5:19 pm

Update:

Our wholesale supplier advises that the outage is still ongoing. However, services are currently running on backup.

The supplier is unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

kasunb
Exetel Staff
Posts: 25
Joined: Thu Dec 19, 2019 10:27 pm

Re: Unplanned Fibre Network Outage - Moone Ponds, VIC

Post by kasunb » Sun Apr 25, 2021 9:08 pm

Update:

Our wholesale supplier advises that the outage is still ongoing.

Unfortunately they are unable to provide a Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

judep
Exetel Staff
Posts: 1151
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Moone Ponds, VIC

Post by judep » Mon Apr 26, 2021 10:20 am

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Post Reply