VoIP Network Outage

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James
Exetel Staff
Posts: 1993
Joined: Mon May 09, 2005 10:27 pm

VoIP Network Outage

Post by James » Tue Oct 02, 2012 2:36 pm

Exetel is currently experiencing issues with its VoIP network, engineers will post shortly.

lodperera

Re: VoIP Network Outage

Post by lodperera » Tue Oct 02, 2012 2:44 pm

EVENT:

Unplanned Outage in all VoIP services.

IMPACT:

All VoIP services are affected.

ISSUE:

The cross connect between Exetel main upstream carriers is currently down which has affected our voip system.

ETR:

NO ETR at the moment.

NetworkAdmin
Exetel Staff
Posts: 559
Joined: Tue Jan 06, 2004 1:19 am
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Re: VoIP Network Outage

Post by NetworkAdmin » Tue Oct 02, 2012 3:38 pm

Update

The issue has been traced to a failed power supply. A replacement is in transit now.

lodperera

ETA provided

Post by lodperera » Tue Oct 02, 2012 3:55 pm

UPDATE

ETR: 5pm - 1 hour from this post.
Last edited by lodperera on Tue Oct 02, 2012 4:25 pm, edited 1 time in total.

NetworkAdmin
Exetel Staff
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Re: VoIP Network Outage

Post by NetworkAdmin » Tue Oct 02, 2012 4:24 pm

The equipment has been replaced and services are now being restored.

jeremyh
Posts: 1
Joined: Tue Oct 02, 2012 7:13 pm
Location: Perth

Re: VoIP Network Outage

Post by jeremyh » Tue Oct 02, 2012 7:20 pm

Thanks for the relatively quick fix Exetel.

Out of interest, what was the power supply that failed attached to?

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