Unplanned Fibre Outage - Multiple Suburbs, NSW

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angelos
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Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Unplanned Fibre Outage - Multiple Suburbs, NSW

Post by angelos » Mon Sep 07, 2015 9:21 am

Event Notification

Locations Affected: Townsville, Gosford, Coffs Harbour, Richmond, NSW

Event Start Time: 07-09-2015 07:30 AEST

Products Impacted: Fibre

Additional Information: Some customers in the above mentioned area may experience connectivity issues.

Root cause: Still being investigated.

Number of Services Impacted: Unknown

ETR: Our wholesale supplier is unable to provide us with an estimated time of resolution as the issue is still being investigated.

Exetel apologizes for any inconvenience this may have caused.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Unplanned Fibre Outage - Multiple Suburbs, NSW

Post by angelos » Mon Sep 07, 2015 11:40 am

Update

We can see some services coming online at the moment. We are yet to receive the official confirmation that the issue has been resolved.

Next update will be provided once the confirmation has been provided.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Unplanned Fibre Outage - Multiple Suburbs, NSW

Post by angelos » Mon Sep 07, 2015 1:50 pm

Update

Our Wholesale Supplier confirmed that this outage has been resolved.

Apologies for any inconvenience caused.

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