Unplanned Outage Notification - Corporate Data - AAPT - WA

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EroshanJ

Unplanned Outage Notification - Corporate Data - AAPT - WA

Post by EroshanJ » Tue Jan 12, 2016 1:13 pm

Event Notification

Location Affected: Ascot & surrounding suburbs, WA

Event Start Time: 11:31AM 12/01/2016

Products Impacted: EOC services

Additional Information: Some services in the above mentioned area may experience connectivity issues.

Root Cause: Fibre fault

Number of Services Impacted: Seven

ETR: Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

EroshanJ

Re: Unplanned Outage Notification - Corporate Data - AAPT -

Post by EroshanJ » Tue Jan 12, 2016 3:26 pm

Update:

Technician has identified that 3rd Party Fibre fault is impacting this outage. Third Party technician is on site assessing the damage and scope of the work. No ETR at this stage.

EroshanJ

Re: Unplanned Outage Notification - Corporate Data - AAPT -

Post by EroshanJ » Tue Jan 12, 2016 5:18 pm

Update:

Fibre splicing in progress by 3rd Party Field technicians, No ETR yet.

EroshanJ

Re: Unplanned Outage Notification - Corporate Data - AAPT -

Post by EroshanJ » Tue Jan 12, 2016 6:45 pm

This outage has been restored.

Event Finish Time: 05.22PM 12/01/2016

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