Unplanned ADSL Network Outage - Multiple Suburbs, NSW

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shehanw
Exetel Staff
Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Post by shehanw » Mon May 15, 2017 9:59 am

Location Affected: Multiple Suburbs, NSW

Event Start : 15-05-2017 around 6.30 AEST

Products Impacted: ADSL

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still investigating

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Post by NIrmitha » Mon May 15, 2017 1:33 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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