Unplanned Network Outage - Wagga Wagga and surrounding areas

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shoner
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Unplanned Network Outage - Wagga Wagga and surrounding areas

Post by shoner » Thu Aug 31, 2017 11:37 am

Event Notification

Locations Affected: Wagga Wagga and surrounding suburbs, NSW

Event Start : 31-08-2017

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still being investigated

Estimated Resolution : We are unable to provide an estimated time of resolution at this stage

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.
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nilushid
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Posts: 518
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Network Outage - Wagga Wagga and surrounding a

Post by nilushid » Thu Aug 31, 2017 8:28 pm

Update:

Outage is still ongoing.

Root cause: Fiber Break

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Further updates will be given as soon as possible.

Exetel apologizes for any inconvenience this may have caused.

eromala
Exetel Staff
Posts: 163
Joined: Fri Mar 13, 2015 10:09 pm
Location: Austrailia

Re: Unplanned Network Outage - Wagga Wagga and surrounding a

Post by eromala » Fri Sep 01, 2017 11:59 am

Update

Our supplier advises that the outage has been successfully restored.

Root cause : Fibre break

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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