Unplanned Fibre Network Outage - Waterloo , NSW

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nilushid
Exetel Staff
Posts: 331
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Unplanned Fibre Network Outage - Waterloo , NSW

Post by nilushid » Tue Jun 12, 2018 7:12 pm

Event Notification

Location Affected: Waterloo, NSW

Start time of event: 11/06/2018 04:21 AEST

Products Impacted:
Fibre

Additional Information:
Most customers in the above mentioned area may experience connectivity issues.

Supplier is unable to provide Estimated time of resolution at this stage

Root cause :
Our backhaul provider has identified a fibre break.

Exetel apologizes for any inconvenience this may have caused

Dhilshan
Exetel Staff
Posts: 139
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Waterloo , NSW

Post by Dhilshan » Wed Jun 13, 2018 9:01 am

Update

Our supplier advises that the outage has been successfully restored.

Root Cause : A damaged fibre cable.

Action taken: Technician re-spliced the damaged fibre cable, which restored normal service.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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