Unplanned Fibre Network Outage - Drysdale, VIC

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KrishanK
Exetel Staff
Posts: 100
Joined: Thu Jan 04, 2018 7:56 pm
Location: Sydney

Unplanned Fibre Network Outage - Drysdale, VIC

Post by KrishanK » Mon Jul 30, 2018 8:14 pm

Event Start: 30-07-2018

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause: Still investigating.

Estimated Resolution: Yet there is no ETR.

Once the outage has been restored kindly power cycle your modem/router and check the service.

Exetel do apologize for any inconvenience caused and your corporation with the troubleshooting is much appreciated.

Dhilshan
Exetel Staff
Posts: 230
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Drysdale, VIC

Post by Dhilshan » Tue Jul 31, 2018 8:37 am

Update

The outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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