Unplanned Fibre Network Outage - Multiple Suburbs - VIC

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IsuruB
Exetel Staff
Posts: 176
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Unplanned Fibre Network Outage - Multiple Suburbs - VIC

Post by IsuruB » Wed Nov 14, 2018 9:03 am

Event Start : 14-11-2018

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still investigating

Estimated Resolution : No Estimated Time of Resolution

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

dilump
Exetel Staff
Posts: 40
Joined: Thu May 10, 2018 4:42 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs - VIC

Post by dilump » Wed Nov 14, 2018 10:28 pm

Update.

We are able to see the service have come online.

Currently we are awaiting for our suppliers update.

Please reboot your devices and check your service.

Exetel apologies for any inconvenience this may have caused.

Dhilshan
Exetel Staff
Posts: 223
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs - VIC

Post by Dhilshan » Thu Nov 15, 2018 11:28 am

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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