Unplanned Fibre Network Outage - Hope Island , QLD

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nilushid
Exetel Staff
Posts: 675
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Unplanned Fibre Network Outage - Hope Island , QLD

Post by nilushid » Fri Jul 12, 2019 2:08 pm

Event Notification

Locations Affected: Hope Island , QLD

The wholesale supplier: Opticomm

Products Impacted : Fibre

Event Start Time: 12/07/2019

Estimated Resolution : Supplier unable to provide us an Exact time of Restoration at this stage.

Root cause : Still Investigating

Additional Information: Most customers in the above mentioned area may intermittent connectivity issues

Exetel apologizes for any inconvenience this may have caused

nilushid
Exetel Staff
Posts: 675
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Hope Island , QLD

Post by nilushid » Fri Jul 12, 2019 10:59 pm

Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

rasikak
Exetel Staff
Posts: 222
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned Fibre Network Outage - Hope Island , QLD

Post by rasikak » Sat Jul 13, 2019 9:29 am

Update:

Our supplier advises that the outage has been successfully Restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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