Unplanned VoIP - Network Outage - All states (Inbound)

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Kaushalya
Exetel Staff
Posts: 274
Joined: Wed Jan 13, 2010 4:25 pm
Location: Australia

Unplanned VoIP - Network Outage - All states (Inbound)

Post by Kaushalya » Mon Dec 02, 2019 6:45 pm

Event Notification

Products Impacted: VoIP – Corporate / SMB and Residential

Event Start Time: 2019-12-02 17:05 AEST

Additional Information: We are experiencing issues with Inbound Calls routing through one of our carriers

Root cause : N/A

Estimated Resolution : No Estimated Time of Resolution is available at this stage.

Exetel apologizes for any inconvenience this may have caused.

Kaushalya
Exetel Staff
Posts: 274
Joined: Wed Jan 13, 2010 4:25 pm
Location: Australia

Re: Unplanned VoIP - Network Outage - All states (Inbound)

Post by Kaushalya » Mon Dec 02, 2019 6:49 pm

Update:

It appears this has been corrected, we are currently awaiting supplier confirmation.

Kaushalya
Exetel Staff
Posts: 274
Joined: Wed Jan 13, 2010 4:25 pm
Location: Australia

Re: Unplanned VoIP - Network Outage - All states (Inbound)

Post by Kaushalya » Mon Dec 02, 2019 7:07 pm

Update:
Our supplier confirms that they have restored all services affected.

Root Cause:
Still under investigations

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