Unplanned Fibre Speed Degradation and Dropouts During Peak Time - Clarkson, WA

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nilushid
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Unplanned Fibre Speed Degradation and Dropouts During Peak Time - Clarkson, WA

Post by nilushid » Fri Dec 06, 2019 8:59 am

Event Notification

Locations Affected :
Clarkson, WA

Products Impacted :
Fibre

Supplier :
LBN Co

Event Start Time :
5/12/2019

Estimated Time of Resolution (ETR):
No ETR yet

Root cause : Still under investigation

Additional Information : Our wholesale supplier has advised that most customers in the above mentioned area may experience speed issues or dropout issues during peak hours. A technician has been dispatched to investigate and resolve this issue

Exetel apologizes for any inconvenience this may have caused

kavindip
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Posts: 448
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned Fibre Speed Degradation and Dropouts During Peak Time - Clarkson, WA

Post by kavindip » Fri Dec 06, 2019 10:19 pm

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

rasikak
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Posts: 434
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned Fibre Speed Degradation and Dropouts During Peak Time - Clarkson, WA

Post by rasikak » Sat Dec 07, 2019 10:42 pm

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

judep
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Location: Sri Lanka

Re: Unplanned Fibre Speed Degradation and Dropouts During Peak Time - Clarkson, WA

Post by judep » Sun Dec 08, 2019 11:06 pm

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
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judep
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Posts: 767
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Speed Degradation and Dropouts During Peak Time - Clarkson, WA

Post by judep » Mon Dec 09, 2019 8:53 am

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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