Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW

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kavindip
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Posts: 289
Joined: Wed Nov 07, 2018 6:05 pm

Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW

Post by kavindip » Fri Dec 06, 2019 4:26 pm

Event Notification

Location Affected: Albury and Surrounding Suburbs, NSW

Products Impacted : Fibre

Supplier : NBNco

Event Start Time: 06/12/2019 03:40 pm AEDT

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Root cause : Still being investigated.

Additional Information: Customers in the above mentioned area may experience a complete disruption on the connection.

Exetel apologizes for any inconvenience this may have caused.

kavindip
Exetel Staff
Posts: 289
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW

Post by kavindip » Fri Dec 06, 2019 10:28 pm

Update:

Our wholesale supplier advises that the outage is ongoing.

Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

rasikak
Exetel Staff
Posts: 289
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW

Post by rasikak » Fri Dec 06, 2019 10:47 pm

Update:

Our wholesale supplier has advised that Exchange extensively damaged by internal fire unrelated to bushfire.

Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

rasikak
Exetel Staff
Posts: 289
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW

Post by rasikak » Sat Dec 07, 2019 10:37 pm

Update:

Our wholesale supplier has advised that Exchange extensively damaged by internal fire unrelated to bushfire.

Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

rasikak
Exetel Staff
Posts: 289
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW

Post by rasikak » Sun Dec 08, 2019 2:54 pm

Update:

Our wholesale supplier has advised that Exchange extensively damaged by internal fire unrelated to bushfire.

Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

judep
Exetel Staff
Posts: 594
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW

Post by judep » Sun Dec 08, 2019 11:08 pm

Update:

Our wholesale supplier has advised that Exchange extensively damaged by internal fire unrelated to bushfire.

Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

judep
Exetel Staff
Posts: 594
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW

Post by judep » Mon Dec 09, 2019 9:04 am

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

kavindip
Exetel Staff
Posts: 289
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW

Post by kavindip » Mon Dec 09, 2019 10:51 pm

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

judep
Exetel Staff
Posts: 594
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW

Post by judep » Tue Dec 10, 2019 9:26 am

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

kavindip
Exetel Staff
Posts: 289
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW

Post by kavindip » Tue Dec 10, 2019 10:41 pm

Update:

Our wholesale supplier advises the outage is restored.

Please power restart the modem/router and check if any issue persists.

Root Cause : Exchange damaged by internal fire.

Exetel apologizes for any inconvenience this may have caused.

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