Unplanned Fibre Network Outage - Wagga Wagga and Surrounding Suburbs, NSW

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rasikak
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Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Unplanned Fibre Network Outage - Wagga Wagga and Surrounding Suburbs, NSW

Post by rasikak » Fri Dec 06, 2019 5:31 pm

Event Notification

Location Affected: Wagga Wagga and Surrounding Suburbs, NSW

Products Impacted : Fibre

Supplier : NBNco

Event Start Time: 06/12/2019 04:30 pm AEDT

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Root cause : Still being investigated.

Additional Information: Customers in the above mentioned area may experience a complete disruption on the connection.

Exetel apologizes for any inconvenience this may have caused.

kavindip
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Posts: 461
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned Fibre Network Outage - Wagga Wagga and Surrounding Suburbs, NSW

Post by kavindip » Fri Dec 06, 2019 11:12 pm

Update:

Our wholesale supplier advises that the outage is ongoing.

Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

KasunW
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Posts: 209
Joined: Fri Jun 07, 2019 6:03 pm

Re: Unplanned Fibre Network Outage - Wagga Wagga and Surrounding Suburbs, NSW

Post by KasunW » Sat Dec 07, 2019 10:35 am

Update:

Our wholesale supplier advises that the outage is ongoing.

Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

rasikak
Exetel Staff
Posts: 437
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned Fibre Network Outage - Wagga Wagga and Surrounding Suburbs, NSW

Post by rasikak » Sat Dec 07, 2019 10:39 pm

Update:

Our wholesale supplier advises that the outage is ongoing.

Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

rasikak
Exetel Staff
Posts: 437
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned Fibre Network Outage - Wagga Wagga and Surrounding Suburbs, NSW

Post by rasikak » Sun Dec 08, 2019 2:54 pm

Update:

Our wholesale supplier advises that the outage is ongoing.

Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

judep
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Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Wagga Wagga and Surrounding Suburbs, NSW

Post by judep » Sun Dec 08, 2019 11:12 pm

Update:

Our wholesale supplier advises that the outage is ongoing.

Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

judep
Exetel Staff
Posts: 778
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Wagga Wagga and Surrounding Suburbs, NSW

Post by judep » Mon Dec 09, 2019 11:36 am

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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