Unplanned Fibre Network Outage - Sabre Apartments, Woolloongabba - QLD

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rasikak
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Posts: 434
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Unplanned Fibre Network Outage - Sabre Apartments, Woolloongabba - QLD

Post by rasikak » Sat Dec 07, 2019 7:56 pm

Event Notification

Location : Sabre Apartments, Woolloongabba - QLD

Products Impacted : Fibre

Supplier : LBNco

Event Start Time: 07/12/2019 03:40 pm AEDT

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Root cause : Still being investigated.

Additional Information: Customers in the above mentioned area may experience a complete disruption on the connection.

Exetel apologizes for any inconvenience this may have caused.

rasikak
Exetel Staff
Posts: 434
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned Fibre Network Outage - Sabre Apartments, Woolloongabba - QLD

Post by rasikak » Sun Dec 08, 2019 2:48 pm

Update:

Our wholesale supplier advises that the outage is ongoing.

Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

judep
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Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Sabre Apartments, Woolloongabba - QLD

Post by judep » Sun Dec 08, 2019 11:12 pm

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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