Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW

[rasikak]

Event Notification

Locations Affected: Nowra And Surrounding Suburbs, NSW

Products Impacted: Fibre

Supplier: NBNco

Event Start Time: 07/07/2020 12.30AEST

Estimated Time of Resolution: We are unable to provide an Estimated Time of Restoration at this stage

Root cause: The root cause is unavailable at this stage.

Additional Information: Most customers in the above-mentioned area may experience a loss of connectivity.

Exetel apologizes for any inconvenience this may have caused.

[nilushid]

Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

[rasikak]

Update:

The outage is still ongoing.

Estimated time of resolution: Due to the complexity of the work, our wholesale supplier is unable to provide us with an estimated time of resolution

Root cause: Hardware issue

Exetel apologizes for any inconvenience this may have caused.

[milanf@exetel.com.au]

Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Additional Information: Supplier Network Team investigating on this

[chamikar]

Update

The Outage is still ongoing.

Our wholesale supplier is investigating the issue and unable to provide an ETR at this stage.

[judep]

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

[rasikak]

Update:

The outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.