SMS detail retrieval very slow / timeout

WebSMS and 'Email to SMS' services
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andys
Posts: 3
Joined: Mon May 16, 2005 11:03 am

SMS detail retrieval very slow / timeout

Post by andys » Wed Aug 15, 2012 3:30 pm

When using api_sms_detail.php lately, looking up an SMS by customer reference number can be extremely slow. HTTP Timeout of 1 minute is being exceeded.

It used to work fine, any way this can be fixed?

- Andrew
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udara
Exetel Staff
Posts: 362
Joined: Thu Dec 17, 2009 11:06 am

Re: SMS detail retrieval very slow / timeout

Post by udara » Wed Aug 15, 2012 7:35 pm

andys wrote:When using api_sms_detail.php lately, looking up an SMS by customer reference number can be extremely slow. HTTP Timeout of 1 minute is being exceeded.

It used to work fine, any way this can be fixed?

- Andrew
Hi Andrew ,

Would you please be able to PM me your API username , so that i can have a look at this for you :)
To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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andys
Posts: 3
Joined: Mon May 16, 2005 11:03 am

Re: SMS detail retrieval very slow / timeout

Post by andys » Thu Sep 06, 2012 11:54 am

Hi,

I have messaged you the username. It is getting even worse now.
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shoner
Exetel Staff
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: SMS detail retrieval very slow / timeout

Post by shoner » Thu Sep 06, 2012 11:58 am

andys wrote:Hi,

I have messaged you the username. It is getting even worse now.
Thank you, we will get this sorted out for you as soon as possible... :oops:
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
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udara
Exetel Staff
Posts: 362
Joined: Thu Dec 17, 2009 11:06 am

Re: SMS detail retrieval very slow / timeout

Post by udara » Fri Sep 14, 2012 12:14 pm

andys wrote:Hi,

I have messaged you the username. It is getting even worse now.
Our developers confirm that the issue has been restored now , would you be able to let us know if you are still experiencing issues :?:
I have created a ticket (Ticket ID: 5577975), for any future references
To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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