Missing page for MVN

WebSMS and 'Email to SMS' services

Missing page for MVN

Postby bilal on Thu Jan 31, 2013 12:20 am

If I am on this page: https://www.exetel.com.au/voice/send_web_sms_detail.php
And click the "Virtual Mobile" button, I get taken to this URL: https://www.exetel.com.au/voice/send_we ... ge_mvn.php , which gives me a 404.
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Re: Missing page for MVN

Postby Fahim S on Thu Jan 31, 2013 2:23 am

Main Thread : viewtopic.php?f=301&t=40042&p=304089#p304089


Hi Bilal,

Your issue has been escalated to our engineers and is being currently investigated, we'll get back to you shortly with a response.


Cheers.
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Re: Missing page for MVN

Postby bilal on Sat Feb 09, 2013 10:26 pm

Hi,

Any ETA on this? I wanted to modify the email addresses the MVN forwards to.

Or perhaps you can help me with the configuration? I can't remember what I had there, but it should be two addresses, and I want to remove one of them.

Thanks
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Re: Missing page for MVN

Postby Fahim S on Sun Feb 10, 2013 4:25 pm

Hi,

We've already forwarded this to our developer team and we will provide you an update as quickly as possible once available.

The ticket reference number is #6158973.
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Re: Missing page for MVN

Postby Fahim S on Mon Feb 11, 2013 12:08 pm

Hi !

The issue has been fixed, Please confirm it !

Cheers.
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Re: Missing page for MVN

Postby bilal on Mon Feb 11, 2013 8:34 pm

Hi,

The page works, thanks. I've modified the email addresses.

I've been unable to test the emails (yet) or breakage of SMS messages (linked to this thread). There seems to be a big delay in their deliveries. First one I tried was 18 minutes ago, and there's nothing in the email. Could be an email problem, who knows... I've tried sending short SMSes as well, but still nothing yet.

I'll try and post as soon as I get one of them.

The other issue (not linked to this thread) about the MVN inbox taking ages to load is still not solved, so I can't see (without waiting ~ 10 minutes for each page load) whether the SMSes have arrived there or not.

Regards,
bilal
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Re: Missing page for MVN

Postby bilal on Mon Feb 11, 2013 8:37 pm

Just to add to above, emails across providers have no issues coming in, pretty much instantly.

I hope the page didn't break anything because of "mis-adaptation" for voice customers?
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Re: Missing page for MVN

Postby bilal on Mon Feb 11, 2013 8:39 pm

I'm going to try to load the MVN inbox page.

It seems that when I try to load it, I can't do anything else on any other voice-member page, even if I cancel the hanging request.

I wonder if it affects other customers' access as well, while it crunches that list...

May be someone can try accessing the members UI in about 10 seconds from now for up to 10 minutes from when this post goes up.
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Re: Missing page for MVN

Postby bilal on Mon Feb 11, 2013 8:53 pm

Ok got the MVN inbox.

The SMSes were there.

And *just now* got the emails.
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Re: Missing page for MVN

Postby bilal on Mon Feb 11, 2013 8:54 pm

And to add: the longer messages were broken up into separate entries in MVN inbox and separate emails.
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Re: Missing page for MVN

Postby Amila Fernando on Mon Feb 11, 2013 10:54 pm

bilal wrote:And to add: the longer messages were broken up into separate entries in MVN inbox and separate emails.


Please note that still we are investigating your reported service issue under 6111433 reference. We will provide you an update ASAP. :)
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Re: Missing page for MVN

Postby stevecJ on Tue Feb 12, 2013 4:43 pm

bilal wrote:And to add: the longer messages were broken up into separate entries in MVN inbox and separate emails.


Hi,

We have checked this with the supplier and unfortunately this cannot be changed, as It's the way the messages are received from the handset to the platform.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Exetel Support Portal
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Re: Missing page for MVN

Postby bilal on Tue Feb 12, 2013 11:45 pm

stevecJ wrote:
bilal wrote:And to add: the longer messages were broken up into separate entries in MVN inbox and separate emails.


Hi,

We have checked this with the supplier and unfortunately this cannot be changed, as It's the way the messages are received from the handset to the platform.


I suppose this is probably a case of you get what you pay for, but I guess if there's no room for feedback, then there's no room for improvement. I don't mean to sound or be offensive, but this is my take on it:

I think it is pretty lame considering mobile phones know how to piece messages together. Perhaps it is a function of the network / provider being used, but in this day and age, when SMS services could potentially be put to good automated workflows, a message that was sent as one piece should be able to be received as such. This would make a mess of things. One would have to employ artificial time-based controls which even then, would have the potential to go wrong.
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Re: Missing page for MVN

Postby James on Tue Feb 12, 2013 11:49 pm

Please email piyumik@exetel.com.au i'm sure she can assist.
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