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SMS API

Posted: Fri May 01, 2015 10:11 am
by harryL
I have a desktop application (set up years ago) where I can send sms using the Exetel SMS API.

I moved over to NBN yesterday - and find there is no provision to set up an SMS API registration on my new account pages.

How can I still use the Exetel SMS API?

..... Either using my previous username ....

...... or a new one?

Regards,

Harry.

Re: SMS API

Posted: Fri May 01, 2015 11:06 am
by James
The members for ADSL and NBN are the same.

Please go to "Premium VAS", then "SMS over Web", then click on the API tab.

Re: SMS API

Posted: Fri May 01, 2015 1:07 pm
by harryL
James wrote:The members for ADSL and NBN are the same.

Please go to "Premium VAS", then "SMS over Web", then click on the API tab.
Yes, did that.

The web page does not appear to allow an SMS API. (see attached).
api.jpg
sms api screen
api.jpg (44.97 KiB) Viewed 6318 times

Re: SMS API

Posted: Fri May 01, 2015 4:48 pm
by James
I've asked this to be fixed.

Re: SMS API

Posted: Wed May 06, 2015 11:17 am
by harryL
James wrote:I've asked this to be fixed.
That's nice.

As the expected time frame for the amendment's completion is....... week(s), month(s) or year(s)?

H.

Re: SMS API

Posted: Wed May 06, 2015 11:17 am
by James
harryL wrote:
James wrote:I've asked this to be fixed.
That's nice.

An the expected time frame for the amendment's completion is....... week(s), month(s) or year(s)?

H.
By the end of June 2015.

Re: SMS API

Posted: Wed May 06, 2015 1:21 pm
by harryL
James wrote:By the end of June 2015.
Thanks. :(

H.

Re: SMS API

Posted: Fri Jul 24, 2015 5:52 pm
by harryL
As 30 June arrived and departed and the API services have not been "energised", I lodged support ticket on 15 Jul-15.

The ticket number is 9276291.

Please review and advise.

Harry

Re: SMS API

Posted: Fri Jul 24, 2015 10:22 pm
by KavindaS
harryL wrote:As 30 June arrived and departed and the API services have not been "energised", I lodged support ticket on 15 Jul-15.

The ticket number is 9276291.

Please review and advise.

Harry
Ticket is with the billing department. I need to check whether we could merge your previous API with the current login. If so I will get them to do it and update you via the same ticket.

Re: SMS API

Posted: Sat Jul 25, 2015 7:36 pm
by harryL
KavindaS wrote:Ticket is with the billing department. I need to check whether we could merge your previous API with the current login. If so I will get them to do it and update you via the same ticket.
Thanks :D :D :mrgreen:

Re: SMS API

Posted: Tue Jul 28, 2015 12:33 pm
by harryL
Thanks, all fixed now - I have a SMS API on the other account I selected.

I then tried to set up a new API on that account - and found out about needing a new PIN, etc...

All good!

H.

Re: SMS API

Posted: Sat Sep 26, 2015 11:32 am
by offroad
We have been waiting about a month for this problem to be fixed. We have several clients in need of this facility but they are fed up with using the 'SMS over Web' page as it takes too long and cumbersome to login and send a text message.

Might be time to look elsewhere...

Re: SMS API

Posted: Sat Sep 26, 2015 11:40 am
by devindag
offroad wrote:We have been waiting about a month for this problem to be fixed. We have several clients in need of this facility but they are fed up with using the 'SMS over Web' page as it takes too long and cumbersome to login and send a text message.

Might be time to look elsewhere...
I believe that a respond was sent to you via the same ticket id mentioned in this forum thread. Were you able to order new APN as advised?

Re: SMS API

Posted: Sat Oct 17, 2015 5:17 pm
by offroad
Still cannot create any API accounts in any of our customers User Facilities, so that business went elsewhere Exetel...

Re: SMS API

Posted: Sun Oct 18, 2015 11:34 am
by angelos
offroad wrote:Still cannot create any API accounts in any of our customers User Facilities, so that business went elsewhere Exetel...
Apologies for the inconvenience caused in this case.