Follow up on ticket # 11062153

Queries, errors or glitches regarding Member facilities

Follow up on ticket # 11062153

Postby IanS on Sat Jan 14, 2017 2:26 pm

Just wondering if I could find out the status of the above ticket raised by friends at Coal Point NSW

Initially they were on the RV5 VoIP plane with the VP6 (110 min s to mobiles) VoIP pack.
19/10/16 a request was lodged to change to the Unlimited Home Phone (VoIP) plan
The new VoIP plan was activated & a they were charged on their November 2016 invoice, but were still charged for the VP6 value pack.
Their December invoice still has the VP6 plan & they are being charged for mobile calls, when they should be included in the Unlimited Home Phone (VoIP) plan
Ticket was raised 16/12/16 7:02pm, but to date nothing appears to have been done

Could you please investigate ASAP, delete the VP6 plan & arrange for a refund of the overcharged mobile calls

Posts: 307
Joined: Sat Jun 26, 2004 12:32 am
Location: Newcastle

Re: Follow up on ticket # 11062153

Postby HimaJ on Sat Jan 14, 2017 6:19 pm

Hi Ian,

We apologise for the inconvenience the service has caused.

We will investigate this with the relevant department and update you shortly.
Exetel Staff
Posts: 79
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

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