Please Use This Thread To Advise Exetel Of Typos/Errors

Queries, errors or glitches regarding Member facilities

Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Postby ShaminG on Tue Nov 18, 2014 9:09 pm

Thy_Zombie! wrote:Small typo @ http://www.exetel.com.au/broadband/mobile-broadband-faq

The subheading > "Ordering and istallation/set-up"


Appreciate :), I requested our development team to correct the typo.
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Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Postby Mort on Mon May 15, 2017 9:32 am

Called to report a connection issue and got the message saying tech support was currently closed. The message says to leave contact details. It then says "press hash to leave a message" and gives a beep.

So i pressed hash and it hung up.

The last part of the announcement should say "press hash *AFTER* leaving a message"
As we know, there are known knowns. There are things we know we know. We also know there are known unknowns. That is to say we know there are some things we do not know. But there are also unknown unknowns, the ones we don't know we don't know.
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Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Postby KavindaS on Mon May 15, 2017 5:23 pm

Mort wrote:Called to report a connection issue and got the message saying tech support was currently closed. The message says to leave contact details. It then says "press hash to leave a message" and gives a beep.

So i pressed hash and it hung up.

The last part of the announcement should say "press hash *AFTER* leaving a message"


Did you call after 11PM AEST? Which number did you dial?
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Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Postby Mort on Mon May 15, 2017 5:43 pm

I called (02)80301000 at around 8:15am today then selected "2, 2" in the menus.
As we know, there are known knowns. There are things we know we know. We also know there are known unknowns. That is to say we know there are some things we do not know. But there are also unknown unknowns, the ones we don't know we don't know.
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Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Postby KavindaS on Mon May 15, 2017 5:48 pm

Mort wrote:I called (02)80301000 at around 8:15am today then selected "2, 2" in the menus.


Thank you. I will check this during the out of business hours.
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