Switching Mobile Plans

Queries, errors or glitches regarding Member facilities
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TheBenjiManCan
Posts: 20
Joined: Fri May 22, 2009 12:13 pm
Location: Shellharbour

Switching Mobile Plans

Post by TheBenjiManCan » Wed Jul 05, 2017 2:10 pm

The website shows a suite of new mobile plans, but within the Member Facilities, you can't select to change to them...only options are the former plans.

When will the new mobile plans be made available to switch to in Member Services ?

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KavindaS
Forum Admin
Posts: 1784
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Switching Mobile Plans

Post by KavindaS » Thu Jul 06, 2017 11:03 pm

TheBenjiManCan wrote:The website shows a suite of new mobile plans, but within the Member Facilities, you can't select to change to them...only options are the former plans.

When will the new mobile plans be made available to switch to in Member Services ?
We will check and confirm to you on this by tomorrow. If it is available for the existing customers, our sales department may place a plan change for you.

Mandy
Exetel Staff
Posts: 48
Joined: Fri May 03, 2013 5:15 pm
Location: Sydney

Re: Switching Mobile Plans

Post by Mandy » Fri Jul 07, 2017 9:10 am

TheBenjiManCan wrote:The website shows a suite of new mobile plans, but within the Member Facilities, you can't select to change to them...only options are the former plans.

When will the new mobile plans be made available to switch to in Member Services ?
The new mobile plans have already been added to the Members Facility, if you have any issues in changing plans, please do let us know and we will get in touch with you.

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