service desk is closed, press hash to leave a message

Queries, errors or glitches regarding Member facilities

service desk is closed, press hash to leave a message

Postby Mort on Wed Sep 13, 2017 8:56 am

When calling to report a fault when the service desk is closed, you are given a message that says "press hash to leave a message".

However, pressing hash will hang up the call.

Please update the message to say "*after* leaving a message, press hash"
As we know, there are known knowns. There are things we know we know. We also know there are known unknowns. That is to say we know there are some things we do not know. But there are also unknown unknowns, the ones we don't know we don't know.
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Re: service desk is closed, press hash to leave a message

Postby KavindaS on Wed Sep 13, 2017 2:36 pm

Mort wrote:When calling to report a fault when the service desk is closed, you are given a message that says "press hash to leave a message".

However, pressing hash will hang up the call.

Please update the message to say "*after* leaving a message, press hash"


Thank you for this and I will take it to the management consideration with possible changes.
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