VoIP billing usage units wrong?

Queries, errors or glitches regarding Member facilities
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Mort
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Joined: Sun Jan 23, 2005 3:04 pm
Location: Sydney
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VoIP billing usage units wrong?

Post by Mort » Wed Jul 11, 2018 3:03 pm

Greetings,
Looking at the member facilities usage for my VoIP service and it shows a single call for $0.09 in the totals, but the itemised call list reports it as $9... It looks like it is showing a value of cents and not converting to dollars in the list?
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As we know, there are known knowns. There are things we know we know. We also know there are known unknowns. That is to say we know there are some things we do not know. But there are also unknown unknowns, the ones we don't know we don't know.

sankap
Exetel Staff
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Joined: Thu Apr 04, 2013 2:52 pm
Location: Sydney

Re: VoIP billing usage units wrong?

Post by sankap » Wed Jul 11, 2018 5:19 pm

Hi

Thank you for pointing this our which we have already been made aware.
Our IT team is currently working on this display issue where it shows a different figure on the usage section.
IT team also confirmed that this has no effect on the billing side of things.

This will be fixed shortly and we do apologise for any inconvenience in the interim.

User avatar
Mort
Posts: 380
Joined: Sun Jan 23, 2005 3:04 pm
Location: Sydney
Contact:

Re: VoIP billing usage units wrong?

Post by Mort » Thu Jul 12, 2018 8:17 am

No problem, thanks.
As we know, there are known knowns. There are things we know we know. We also know there are known unknowns. That is to say we know there are some things we do not know. But there are also unknown unknowns, the ones we don't know we don't know.

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