Helpdesk down?

Queries, errors or glitches regarding Member facilities
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stevebow
Posts: 195
Joined: Tue Oct 12, 2004 12:11 pm
Location: Sydney

Helpdesk down?

Post by stevebow » Sun Nov 03, 2019 7:12 pm

I'm trying to lodge a ticket via the usual https://helpdesk.exetel.com.au/, but it simply returns:

Could not resolve host: cerberus.exetel.com.au

Is this a temporary glitch?

rasikak
Exetel Staff
Posts: 240
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Helpdesk down?

Post by rasikak » Sun Nov 03, 2019 10:20 pm

stevebow wrote:
Sun Nov 03, 2019 7:12 pm
I'm trying to lodge a ticket via the usual https://helpdesk.exetel.com.au/, but it simply returns:

Could not resolve host: cerberus.exetel.com.au

Is this a temporary glitch?
Thank you for reaching out. We will investigate this further and advise you accordingly. At the meantime, you may send an email to residentialsupport@exetel.com.au or PM your customer ID or the service number to assist you with the issue your experiencing.

rasikak
Exetel Staff
Posts: 240
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Helpdesk down?

Post by rasikak » Mon Nov 04, 2019 12:13 pm

rasikak wrote:
Sun Nov 03, 2019 10:20 pm
stevebow wrote:
Sun Nov 03, 2019 7:12 pm
I'm trying to lodge a ticket via the usual https://helpdesk.exetel.com.au/, but it simply returns:

Could not resolve host: cerberus.exetel.com.au

Is this a temporary glitch?
Thank you for reaching out. We will investigate this further and advise you accordingly. At the meantime, you may send an email to residentialsupport@exetel.com.au or PM your customer ID or the service number to assist you with the issue your experiencing.
We have escalated the helpdesk issue to our developers and they will work on relevant fix. At the meantime, you may send an email to residentialsupport@exetel.com.au or PM your customer ID or the service number to assist you with the issue your experiencing.

stevebow
Posts: 195
Joined: Tue Oct 12, 2004 12:11 pm
Location: Sydney

Re: Helpdesk down?

Post by stevebow » Wed Nov 06, 2019 12:17 am

The Helpdesk is back online now, thanks.

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