Usage Meter a mix of Alphabetical and Chronological Order

Queries, errors or glitches regarding Member facilities
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Chris T
Posts: 85
Joined: Thu Sep 23, 2004 8:53 pm

Usage Meter a mix of Alphabetical and Chronological Order

Post by Chris T » Mon Nov 11, 2019 9:59 pm

Recently, it appears that there are some changes for the usage meter in the member area. However, the results are no longer in chronological order. It is not in alphabetical order either but a mix of both. See the attached images of how the dates are ordered for the current billing cycle:
ascending.png
ascending.png (49.17 KiB) Viewed 81 times
decending.png
decending.png (54.53 KiB) Viewed 81 times

nilushid
Exetel Staff
Posts: 714
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Usage Meter a mix of Alphabetical and Chronological Order

Post by nilushid » Mon Nov 11, 2019 11:04 pm

We have checked this with our back end developers and they already received this feedback about the usage meter in the members facility from some of the customers. Currently they have included this in to the future developments but we don't have an Exact Time of Resolution.

We are sorry for the inconvenience caused.

Chris T
Posts: 85
Joined: Thu Sep 23, 2004 8:53 pm

Re: Usage Meter a mix of Alphabetical and Chronological Order

Post by Chris T » Thu Nov 14, 2019 9:22 pm

In addition to the above problem of chronological order for the current billing cycle, the query of past usages does not work, In fact, it appears that it not even trying to generate a report of the upload and download usage but something else:
usage-query.png
Usage Query of Last Billing Cycle
usage-query.png (23.9 KiB) Viewed 63 times
This makes keeping track or monthly usage nearly impossible together with the discontinuation of the XML data many months ago.

nilushid
Exetel Staff
Posts: 714
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Usage Meter a mix of Alphabetical and Chronological Order

Post by nilushid » Thu Nov 14, 2019 9:52 pm

Chris T wrote:
Thu Nov 14, 2019 9:22 pm
In addition to the above problem of chronological order for the current billing cycle, the query of past usages does not work, In fact, it appears that it not even trying to generate a report of the upload and download usage but something else:

usage-query.png

This makes keeping track or monthly usage nearly impossible together with the discontinuation of the XML data many months ago.
Thanks for the information. We have updated our Developer team regarding the feedback and also informed about the billing cycle usage issue. They are working on this to apply a bulk fix soon. We are extreamly sorry about the inconveniences caused.

Ref: 16349029

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