customise notifications - 50% day before reset is not helpful

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pstanton
Posts: 68
Joined: Tue Sep 01, 2009 12:46 pm
Location: Sydney

customise notifications - 50% day before reset is not helpful

Post by pstanton » Sun Oct 25, 2020 8:51 am

Exetel,

It's great that I no longer get notifications at 3am but do you think it would be possible to customise the notifications so that I can avoid being told that I have exceeded 50% of my allowance, when its due to reset in a couple of days? Clearly it would be nearly impossible to exceed my allowance in this scenario.

Either change allow users to customise what notifications are received if X days before reset, or change your rules so that:
100% used - sent any time
90% used - sent if > 1 day before reset
80% used - sent if > 2 day before reset
70% used - sent if > 4 day before reset
60% used - sent if > 8 day before reset
50% used - sent if > 12 day before reset

or something - anything else that would avoid being told that "it's fine you'll never run out, but beware and click here to increase your allowance!"

whaddyareckon?

RatheeshS
Exetel Staff
Posts: 9
Joined: Mon Aug 03, 2020 12:26 pm

Re: customise notifications - 50% day before reset is not helpful

Post by RatheeshS » Sun Oct 25, 2020 9:22 pm

Dear valued customer,

Thank you for reaching us via the forum.

Could you please provide us your Service number, Customer ID or any reference number in a personal message so that we can look into this and advise.

We do apologize for any inconvenience this may have caused.

Regards,
Ratheesh

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