customise notifications - 50% day before reset is not helpful

[pstanton]

Exetel,

It's great that I no longer get notifications at 3am but do you think it would be possible to customise the notifications so that I can avoid being told that I have exceeded 50% of my allowance, when its due to reset in a couple of days? Clearly it would be nearly impossible to exceed my allowance in this scenario.

Either change allow users to customise what notifications are received if X days before reset, or change your rules so that:
100% used - sent any time
90% used - sent if > 1 day before reset
80% used - sent if > 2 day before reset
70% used - sent if > 4 day before reset
60% used - sent if > 8 day before reset
50% used - sent if > 12 day before reset

or something - anything else that would avoid being told that "it's fine you'll never run out, but beware and click here to increase your allowance!"

whaddyareckon?

[RatheeshS]

Dear valued customer,

Thank you for reaching us via the forum.

Could you please provide us your Service number, Customer ID or any reference number in a personal message so that we can look into this and advise.

We do apologize for any inconvenience this may have caused.

Regards,
Ratheesh