Exetel,
It's great that I no longer get notifications at 3am but do you think it would be possible to customise the notifications so that I can avoid being told that I have exceeded 50% of my allowance, when its due to reset in a couple of days? Clearly it would be nearly impossible to exceed my allowance in this scenario.
Either change allow users to customise what notifications are received if X days before reset, or change your rules so that:
100% used - sent any time
90% used - sent if > 1 day before reset
80% used - sent if > 2 day before reset
70% used - sent if > 4 day before reset
60% used - sent if > 8 day before reset
50% used - sent if > 12 day before reset
or something - anything else that would avoid being told that "it's fine you'll never run out, but beware and click here to increase your allowance!"
whaddyareckon?
customise notifications - 50% day before reset is not helpful
Re: customise notifications - 50% day before reset is not helpful
Dear valued customer,
Thank you for reaching us via the forum.
Could you please provide us your Service number, Customer ID or any reference number in a personal message so that we can look into this and advise.
We do apologize for any inconvenience this may have caused.
Regards,
Ratheesh
Thank you for reaching us via the forum.
Could you please provide us your Service number, Customer ID or any reference number in a personal message so that we can look into this and advise.
We do apologize for any inconvenience this may have caused.
Regards,
Ratheesh