Data Usage

Queries, errors or glitches regarding Member facilities
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r2kev
Posts: 2
Joined: Mon Jul 22, 2019 2:45 pm

Data Usage

Post by r2kev » Tue May 04, 2021 9:42 am

I'm on a 500Gb / month plan.
Since the start of April I've been getting excess usage on my data.
How can I see what's increased my usage from 3Gb / day to 35Gb/day?

TIA,
Kev

nilushid
Admin
Posts: 1215
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Data Usage

Post by nilushid » Tue May 04, 2021 9:47 am

r2kev wrote:
Tue May 04, 2021 9:42 am
I'm on a 500Gb / month plan.
Since the start of April I've been getting excess usage on my data.
How can I see what's increased my usage from 3Gb / day to 35Gb/day?

TIA,
Kev
Hi Kev

We can not detect or have information on what you are spending your data on. However, you can log in to your member's account ( https://my.exetel.com.au/login ) and check your daily usage. This way you can observe the days you have utilized the data and cross-reference it with your usage.

Thanks

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