Please Use This Thread To Advise Exetel Of Typos/Errors

Queries, errors or glitches regarding Member facilities
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brendanb
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Post by brendanb » Mon Nov 07, 2005 5:31 pm

under Hardware - for NB9 spec sheet....

the link does not have the 'f' in pdf so does not work...

ForumAdmin
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Post by ForumAdmin » Tue Nov 08, 2005 8:22 am

brendanb wrote:under Hardware - for NB9 spec sheet....

the link does not have the 'f' in pdf so does not work...
Thank you for pointing that out - we will get it fixed.

stevebow
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Location: Sydney

Price errors in Line Charges

Post by stevebow » Wed Jan 04, 2006 12:11 am

At http://www.exetel.com.au/v_how_to_use_exetel.htm there is an error in the following paragraph:


2) Telephone Line Charge

By applying to pre-select your distance calls to Exetel you are also applying to modify your current line rental with Telstra from either Home Line Plus ($29.95) or HomeLine Complete ($26.95) or HomeLine Budget ($18.95) to Homeline Part at $26.95 per month. These line charges will continue to be billed to you by Telstra and a local call costs 22 cents.


which should read:


2) Telephone Line Charge

By applying to pre-select your distance calls to Exetel you are also applying to modify your current line rental with Telstra from either Home Line Plus ($29.95) or HomeLine Complete ($26.95) or HomeLine Budget ($18.50) to Homeline Part at $31.95 per month. These line charges will continue to be billed to you by Telstra and a local call costs 22 cents.


This can be verified at http://www.telstra.com.au/customerterms ... meline.pdf .

stevebow
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Post by stevebow » Wed Jan 04, 2006 12:17 am

...and further down that same page:


Your telephone line rental from Telstra will be $26.95 per calendar month.


should be changed to $31.95 to reflect that increase in Telstra's Homeline Part monthly charge.

stevebow
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Location: Sydney

Post by stevebow » Wed Jan 04, 2006 12:23 am

Just a typo this time in the first paragraph at http://www.exetel.com.au/voip_main.htm :


(...) what a supplier of VOIP services must disclose. to a potential VOIP user.

stevebow
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Post by stevebow » Wed Jan 04, 2006 12:30 am

Again at http://www.exetel.com.au/voip_main.htm , there are no links at all where indicated by "Clicking here":


How Are The VOIP Charges Calculated?

Call charges are billed monthly in arrears to the customer by way of an electronic bill that can be accessed from an Exetel web site.

Call charges for Australian destinations can be found by clicking here

Call charges to international destinations can be found by clicking here

stevebow
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Location: Sydney

Post by stevebow » Wed Jan 04, 2006 12:36 am

In the second setion at http://www.exetel.com.au/voip_pricelist_aus.htm , shouldn't the following


A valid PSTN in dial number is provided

perhaps say:

A valid PSTN dial-in number is provided ?

stevebow
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Location: Sydney

Post by stevebow » Wed Jan 04, 2006 12:46 am

Still going...

Again at http://www.exetel.com.au/voip_pricelist_aus.htm :


By using VOIP you can also use, or change to using, the Telstra 'Home Line Budget' line at $18.50 per month rather than Telstra’s other, more expensive, line rental plans (a saving of up to $11.45 per month)


I see a saving of up to $13.45 ($31.95 HL Part - $18.50 HL Budget).

Directly below this there is a link to http://www.telstra.com.au/phones/homese ... risons.htm , showing the prices of the various Homeline plans, however this does not mention the HL Part plan that all Exetel pre-selected long-distance users are on. I'm not sure if there is a web page at Telstra that shows HL Part pricing, but the PDF doc http://www.telstra.com.au/customerterms ... meline.pdf does, perhaps you might wish to add this link too?

stevebow
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Location: Sydney

Post by stevebow » Wed Jan 04, 2006 12:49 am

Oops, near the bottom of the same page:


By using VOIP you can also use, or change to using, the Telstra 'Home Line Budget' line at $18.50 per month rather than Home Line Part at $26.95 per month.


which should be $31.95 of course.

ForumAdmin
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Post by ForumAdmin » Fri Jan 06, 2006 3:17 pm

Thank you for pointing out those errors Steve.

We will get them fixed.

chrisp
Posts: 12
Joined: Thu Mar 17, 2005 12:22 pm

Error on VOIP main page

Post by chrisp » Sun Jan 22, 2006 10:08 am

On http://www.exetel.com.au/voip_main.htm:

Australian Telecommunication’s Act
should be
Australian Telecommunications Act (no apostrophe)

All the text under 'What The Potential Customer’s Requirements May Be'

Please balance tags so not all the text is bold. (Make it so Questions are bold, and answers are plain text; as per the page above this section.)

Also: Could you apply consistent line-breaks between paragraphs?

ForumAdmin
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Post by ForumAdmin » Sun Jan 22, 2006 11:37 am

We will get it fixed.

ymo
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Location: Wollongong NSW

Now we are in 2006, are 2005 Q4 up-time figures available?

Post by ymo » Mon Jan 23, 2006 10:42 pm

Not an error as such but are the 2005 Q4 up-time figures available yet? If so http://www.exetel.com.au/a_why_buy_from_exetel.htm will need updating.

chrisp
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Joined: Thu Mar 17, 2005 12:22 pm

Post by chrisp » Mon Jan 23, 2006 11:22 pm

Please please please fix on 'Prices for New ADSL users...' as a matter of urgency. It looks very unprofessional to leave stuff like the following on the page for so long.

On http://www.exetel.com.au/a_plan_pricing_new.htm

(Edit: and on the Transfer pricing page too)

Please DELETE "Up to 31st December the uncounted period is from 2 am to 10 am each day."

Please edit: "From 1st January 2006 the period will be extended by one hour from 1 am to 10 am each day." to either make it past tense or to re-phrase along the lines of "The uncounted period is ..."

Thanks!

ForumAdmin
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Post by ForumAdmin » Tue Jan 24, 2006 8:22 am

Thank you ChrisP - we will get them fixed.

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