Please Use This Thread To Advise Exetel Of Typos/Errors

Queries, errors or glitches regarding Member facilities
Lawrie
Posts: 313
Joined: Mon Jun 09, 2008 10:45 pm
Location: Unanderra

Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Post by Lawrie » Thu Dec 17, 2009 4:33 pm

Thanks Melanie - that makes sense.

Ravenous
Posts: 325
Joined: Thu Apr 24, 2008 4:44 pm
Location: Brisbane, Qld

Re: Information_from_email subscripton error

Post by Ravenous » Thu Dec 17, 2009 6:49 pm

Ravenous wrote:https://www.exetel.com.au/members/infor ... _email.php
https://www.exetel.com.au/hspa/informat ... _email.php

New email address once input (and confirmed) will not register to the desired subscriptions when "Subscribe to Selected Newsletters" is clicked.
This issue still persists for me.

Gidget
Volunteer Site Admin
Posts: 1820
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Re: Information_from_email subscripton error

Post by Gidget » Thu Dec 17, 2009 7:38 pm

Ravenous wrote:
Ravenous wrote:https://www.exetel.com.au/members/infor ... _email.php
https://www.exetel.com.au/hspa/informat ... _email.php

New email address once input (and confirmed) will not register to the desired subscriptions when "Subscribe to Selected Newsletters" is clicked.
This issue still persists for me.
Hi Ravenous

Assuming I am correct regarding what steps you are actually taking to accomplish what you are seeking to do (apologies for the mouthful :wink: ) the page works, but just not in the manner you think it should.

This is dredging my long-term memory, but try this ... enter your new email address but don't select any of the newsletter options below. Click subscribe. Then, in the "Update" column of the table, click a "Modify/Unsubscribe" button (hopefully your new email address is now shown against all current selections) and change your desired newsletter subscriptions there.

This is the process I followed when I wanted to add a new subscription to my existing choices, but I haven't tried to change my email address as well as change my subscriptions choices so don't know if it will work for you. I'd do a practical trial for you but I don't really want to change my email address and then have to change it back :D Hopefully, you won't mind being the guinea pig to test out my theory and report back :wink:

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

Ravenous
Posts: 325
Joined: Thu Apr 24, 2008 4:44 pm
Location: Brisbane, Qld

Re: Information_from_email subscripton error

Post by Ravenous » Fri Dec 18, 2009 12:34 am

Gidget wrote:This is dredging my long-term memory, but try this ... enter your new email address but don't select any of the newsletter options below. Click subscribe.
The workaround fails at this point.

This is a brand spanking new ADSL account with a virgin newsletter subscription list (i.e. I am attempting to sign up to newsletters for the first time on this account). I have no existing subscriptions.
Gidget wrote:Then, in the "Update" column of the table, click a "Modify/Unsubscribe" button (hopefully your new email address is now shown against all current selections) and change your desired newsletter subscriptions there.
No "Modify/Unsubscribe" buttons visible. Table is completely blank apart from row/column titles.

Thanks for trying 8). The subscrption page is clearly not confirming the registration on the table to me. So I got completely no idea if I am signed up or not.

*EDIT* I haven't attempted on the HSPA yet.

Nope. No Dice. :(

"Modify/Unsubscribe" works for updating subscription for existing e-mail address. Cannot get a new one to register on there. Even with the workaround procedure.

Shady
Posts: 436
Joined: Wed May 23, 2007 11:19 am

Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Post by Shady » Fri Dec 18, 2009 8:39 am

Hi Ravenous,

Sorry about this, I'll make sure it's done today.

terrox
Posts: 141
Joined: Wed Apr 23, 2008 10:00 am
Location: MAYF exchange Hunter Region NSW

Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Post by terrox » Sun Dec 27, 2009 12:17 pm

nework status has a yellow dot, but no topic related to it
http://www.exetel.com.au/a_network.php

ForumAdmin
Exetel Staff
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Post by ForumAdmin » Sun Dec 27, 2009 8:09 pm

terrox wrote:nework status has a yellow dot, but no topic related to it
http://www.exetel.com.au/a_network.php
I'll fix it.

stivk
Posts: 10
Joined: Tue Dec 29, 2009 6:03 pm
Location: Canberra

Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Post by stivk » Tue Dec 29, 2009 10:53 pm

I received what looks like a very standard email that I expect every new customer receives with the subject "Exetel ADSL Password and Modem Settings". In the email the phrase "planed and emergency outages" appears, which should of course read "planned ...".

Also, the email contains a telephone number for customers to ring if they have problems, but the number is not connected...
"If your modem and PC are correctly configured but you are still unable to connect, call Exetel on 02 9954 6622"

IanS
Posts: 268
Joined: Fri Jun 25, 2004 11:32 pm
Location: Newcastle

Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Post by IanS » Sun Jan 10, 2010 10:57 am

2010 needs to be added to the drop down list for the Year field

https://www.exetel.com.au/members/send_ ... _query.php

Shady
Posts: 436
Joined: Wed May 23, 2007 11:19 am

Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Post by Shady » Wed Jan 13, 2010 11:11 am

IanS wrote:2010 needs to be added to the drop down list for the Year field

https://www.exetel.com.au/members/send_ ... _query.php
Hi Ian,

This has been fixed.

Ravenous
Posts: 325
Joined: Thu Apr 24, 2008 4:44 pm
Location: Brisbane, Qld

Re: Information_from_email subscripton error

Post by Ravenous » Mon Jan 18, 2010 6:22 pm

Ravenous wrote:
Ravenous wrote: https://www.exetel.com.au/members/infor ... _email.php
https://www.exetel.com.au/hspa/informat ... _email.php

New email address once input (and confirmed) will not register to the desired subscriptions when "Subscribe to Selected Newsletters" is clicked.
This issue still persists for me.
The above issue was not resolved.

Similar issue is now shared by https://www.exetel.com.au/members/custo ... choice.php & https://www.exetel.com.au/hspa/customer ... choice.php donations will not register once input. My previous donations are no longer registed on this page either.

I wish to re-arrange my donations in response to notification "Completion Of Contract To Support Gouldian Finch"
We appreciate your support over the time that you have been a donor and if you are able to continue making donations to one of the other projects supported by Exetel we will be happy to forward your donations.
Sorry to be a pain. Is it best I open a support ticket?

Munka
Posts: 289
Joined: Sat Oct 22, 2005 8:22 pm
Location: Rural NSW

Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Post by Munka » Thu Jan 21, 2010 6:54 pm

https://www.exetel.com.au/business_memb ... tralia.php
Every Fauna and Flora project link from a business login gets a 404 error.

Edit: Do'h just realized that I posted this in the wrong thread, sorry meant to here http://forum.exetel.com.au/viewtopic.ph ... 07#p266807
Munka

Shady
Posts: 436
Joined: Wed May 23, 2007 11:19 am

Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Post by Shady » Thu Jan 28, 2010 8:43 am

Hi Munka,

That's fixed. Thank you.

BenHolmes
Posts: 24
Joined: Fri Feb 24, 2006 9:14 am

Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Post by BenHolmes » Wed Feb 03, 2010 7:00 pm

On the change plan page (Naked ADSL2) under "Useful 'Add on' Bonus Packs" it has:

VoIP calls: 9 cents untimed to any Australian local/national wire number

Should that be 10 cents?

Also submitted this through the suggestion box

Shady
Posts: 436
Joined: Wed May 23, 2007 11:19 am

Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Post by Shady » Thu Feb 04, 2010 9:05 am

BenHolmes wrote:On the change plan page (Naked ADSL2) under "Useful 'Add on' Bonus Packs" it has:

VoIP calls: 9 cents untimed to any Australian local/national wire number

Should that be 10 cents?

Also submitted this through the suggestion box
Hi Ben,

This has been fixed. Thank you.

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