Please Use This Thread To Advise Exetel Of Typos/Errors

[Shady]

Hi,

This is fixed.

Wow, fast work.

How long until you change the OT* plans on member facilities to the new OT*C plans from the front page?

Thanks

They will be in the Members Facilities on the first of next month. That's usually the case with most new plans that come out.

[CoreyPlover]

As per viewtopic.php?p=281773#p281773:

Hi
I want to change my plan to the new OTBB (40gig peak). Right now I'm on the older unlimited offpeak plan 30gig peak.
In the members area it still says 30gig for the new plan.
Can you please fix this before I put in the plan change. Thanks.

Edit: Fixed now. Thanks Shady

[sailing]

Hi,

I am trying to change to OTCC using Members Facilities.

However, after submitted my request, nothing happened.

"Change Services Status" still shows my old plan. I have tried a few times without success.

Can Exetel please look into this issue? Thanks.

[Shady]

Hi,

I am trying to change to OTCC using Members Facilities.

However, after submitted my request, nothing happened.

"Change Services Status" still shows my old plan. I have tried a few times without success.

Can Exetel please look into this issue? Thanks.

Hi,

I have fixed the problem. I also submitted the order for you.

[wurzel]

The plan prices at http://www.exetel.com.au/a_plan_pricing_new.php lists the $3 "Account Charge" separately. Since it's a compulsory charge for all ADSL1 ADSL2 I'd suggest including it in each "Monthly Access Charge" to comply with Component Pricing rules. (Maybe you're already planning on doing that on 1/10/10 though when they take effect)

[sailing]

Hi,

I have fixed the problem. I also submitted the order for you.

Thanks Shady.

[ottyacat]

When ordering a fax 2 email DID for a customer yesterday i noticed it says under "terms & conditions", "VOIP Terms And Conditions" and then goes on to display the actual VOIP T&C this should be updated to display the FAX service T&C's

Cheers

https://www.exetel.com.au/members/fax_order_form.php

[Yuri]

On page
https://www.exetel.com.au/members/servi ... submit.php

Seventh bullet point:
"If you submit your plan change with less than three business days left in the current month, your upgrade may be delayed up to an additional 2-4 working days in the next callender month.

Should be "calendar".

[ForumAdmin]

On page
https://www.exetel.com.au/members/servi ... submit.php

Seventh bullet point:
"If you submit your plan change with less than three business days left in the current month, your upgrade may be delayed up to an additional 2-4 working days in the next callender month.

Should be "calendar".

Thank you - I'll ask for it to be fixed.

[ForumAdmin]

When ordering a fax 2 email DID for a customer yesterday i noticed it says under "terms & conditions", "VOIP Terms And Conditions" and then goes on to display the actual VOIP T&C this should be updated to display the FAX service T&C's

Cheers

https://www.exetel.com.au/members/fax_order_form.php

Thank you - I'll ask for it to be fixed.

[Jyrn]

Spelling errors in Exetel VoIP Online Order Form template.
1. VOIP login details table. Telephone incorrectly spelled as Telepone
2. Instructions at bottom of page. Point 3 the waord hardware is incorrectly spelled as harware

[Shady]

Spelling errors in Exetel VoIP Online Order Form template.
1. VOIP login details table. Telephone incorrectly spelled as Telepone
2. Instructions at bottom of page. Point 3 the waord hardware is incorrectly spelled as harware

Hi Jyrn,

I've sent you a PM.

[sable]

On Order Services/Mobile section of Members Facility only the Optus capped plans are available.

Could the Optus per second plans be added please.

[Shady]

On Order Services/Mobile section of Members Facility only the Optus capped plans are available.

Could the Optus per second plans be added please.

These will be added soon.

[sable]

Thanks Shady, have customer waiting to order.