Please Use This Thread To Advise Exetel Of Typos/Errors

Queries, errors or glitches regarding Member facilities
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Mort
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Location: Sydney
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Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Post by Mort » Sat Apr 21, 2012 6:51 pm

On the "Contact" page
http://www.exetel.com.au/contact.php

The wait times for the queues don't seem to be working. It always says "No Wait" for the support queue, but when I call I might be caller 13 with an expected wait time of 15 minutes (for example)

Also, on the "Support Help" page
http://www.exetel.com.au/a_support_main.php

At the bottom it says to "select option 1 in either case" to log a support call. I believe it should be "Option 2"
As we know, there are known knowns. There are things we know we know. We also know there are known unknowns. That is to say we know there are some things we do not know. But there are also unknown unknowns, the ones we don't know we don't know.

ShaminG
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Location: Sydney, Australia

Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Post by ShaminG » Mon Apr 23, 2012 11:49 am

On the "Contact" page
http://www.exetel.com.au/contact.php

The wait times for the queues don't seem to be working. It always says "No Wait" for the support queue, but when I call I might be caller 13 with an expected wait time of 15 minutes (for example)
Our VoIP engineers are currently working on this.
Also, on the "Support Help" page
http://www.exetel.com.au/a_support_main.php

At the bottom it says to "select option 1 in either case" to log a support call. I believe it should be "Option 2"
Thanks for pointing this out. I have requested our development team to update the page accordingly.

WillM
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Joined: Wed Jan 03, 2007 8:41 pm

Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Post by WillM » Mon Jan 28, 2013 12:19 am

Hi,

I'm just seeing some strange behaviour from the usage meter at this point - it's showing day 32 of the month of 31 days and my usage hasn't reset as I would have expected. Is it just the usage meter playing up or will this month just continue indefinitely?

Image

Thanks,
Will

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devindag
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Location: Australia

Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Post by devindag » Mon Jan 28, 2013 8:32 am

WillM wrote:Hi,

I'm just seeing some strange behaviour from the usage meter at this point - it's showing day 32 of the month of 31 days and my usage hasn't reset as I would have expected. Is it just the usage meter playing up or will this month just continue indefinitely?

Image

Thanks,
Will


Dear Will

Please check the usage meter again and confirm to us as it looks like the issue is fixed.

WillM
Posts: 27
Joined: Wed Jan 03, 2007 8:41 pm

Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Post by WillM » Mon Jan 28, 2013 9:51 am

devindag wrote:


Dear Will

Please check the usage meter again and confirm to us as it looks like the issue is fixed.
Yup - all good now. Thanks.

Yuri
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Joined: Fri Sep 09, 2005 9:27 am

Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Post by Yuri » Thu Feb 21, 2013 6:01 pm

There's an incorrect link in the Mobil FAQ page, relating to International Roaming.

In the section.....
===========================================
What are the charges for Making and Receiving Calls and SMS’ while global roaming?

Global roaming charges for both making and receiving calls and SMS’ are excessive. When you make and receive calls, you are charged a per minute fee applicable to the international call zone you are in.
Here is the list of global roaming rates that Exetel charge: http://www.exetel.com.au/residential-mo ... -plans.php
=======================
That bolded line above SHOULD read
Here is the list of global roaming rates that Exetel charge: http://www.exetel.com.au/international_roaming.php.

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shoner
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Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Post by shoner » Thu Feb 21, 2013 7:29 pm

Yuri wrote:There's an incorrect link in the Mobil FAQ page, relating to International Roaming.

In the section.....
===========================================
What are the charges for Making and Receiving Calls and SMS’ while global roaming?

Global roaming charges for both making and receiving calls and SMS’ are excessive. When you make and receive calls, you are charged a per minute fee applicable to the international call zone you are in.
Here is the list of global roaming rates that Exetel charge: http://www.exetel.com.au/residential-mo ... -plans.php
=======================
That bolded line above SHOULD read
Here is the list of global roaming rates that Exetel charge: http://www.exetel.com.au/international_roaming.php.
Thank you for pointing this our. We will get this fixed.
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

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shoner
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Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Post by shoner » Thu Feb 21, 2013 8:11 pm

Hi Yuri

This has now been fixed.
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

IanS
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Location: Newcastle

Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Post by IanS » Mon Apr 08, 2013 9:22 am

On the SPAM filter configuration screen https://www.exetel.com.au/members/email ... filter.php

The free trial period has now expired - Sign up during the month of December 2012 to enjoy a free trial account $2.00(from 1st December to 31st December 2012)

IanS

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stevecJ
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Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Post by stevecJ » Mon Apr 08, 2013 9:30 am

IanS wrote:On the SPAM filter configuration screen https://www.exetel.com.au/members/email ... filter.php

The free trial period has now expired - Sign up during the month of December 2012 to enjoy a free trial account $2.00(from 1st December to 31st December 2012)

IanS
Hi IanS,

Thank you for pointing this out.

This has been already informed to the developers. :)
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

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stevecJ
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Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Post by stevecJ » Thu Apr 11, 2013 2:00 pm

Hi IanS,

This has now been fixed.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

MJH
Posts: 25
Joined: Mon Aug 08, 2005 12:58 am

Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Post by MJH » Mon Dec 30, 2013 12:30 pm

I don't believe you are offering the MOIP Applications any more but still can get to these pages.
https://www.exetel.com.au/members/moip_appliation.php
via the Manage Services > SMS Over Wireless Broadband links.

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stevecJ
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Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Post by stevecJ » Mon Dec 30, 2013 12:43 pm

MJH wrote:I don't believe you are offering the MOIP Applications any more but still can get to these pages.
https://www.exetel.com.au/members/moip_appliation.php
via the Manage Services > SMS Over Wireless Broadband links.
HI MJH,

Thank you for pointing this out.

I will inform our developer team to look in to this. :)
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

James
Exetel Staff
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Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Post by James » Mon Dec 30, 2013 1:12 pm

It's still available for iphone.

Surfn Chick
Posts: 66
Joined: Wed Jun 13, 2007 2:45 pm

Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Post by Surfn Chick » Mon Apr 07, 2014 1:48 pm

Porting PSTN to VOIP application in members facility:

Not everyone is with Telstra, it should read "as an example":

Number Porting - 'PSTN TO VOIP' Service Online Order Form
Before applying for Exetel's PSTN to VoIP service, please confirm that you understand the following conditions:

You understand that if your credit card/direct debit monthly payment fails your service will be suspended and a $25.00 reconnection fee will apply.
25% completed1 Plan Selection
2 PSTN Details
3 Terms and Conditions
4 Confirm


I wish to use and convert the telephone service number(s) that I have entered as my VoIP numbers
Please note that by agreeing to this condition, the telephone service number(s) MUST be active for at least 10 days from the date of submitting the porting request (to enable the VoIP number porting procedure to commence and complete without any external issues).

I understand the terms above and that applying for this PSTN to VoIP process will incur a once off porting charge of $15.00 PER NUMBER
VOIP Number Current Carrier Wholesale Account Number

Sub Type Sub Number Street Number

Street Name Street Type Street Suffix

Suburb/Town State Postcode

Your Telstra Account Number is located on the top right hand corner of 'Your Bill'. This Telstra Account Number is a 10 or 13 digit long number. To view a sample number and bill, please click on the following link:
http://www.telstra.com.au/telstrabills/ ... al/top.htm
Note, you will be responsible for any cancellation fees and charges incurred on your existing service up to date of the transfer.

*Yes, I authorise the transfer(s)

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