Queries, errors or glitches regarding Member facilities
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Thushari
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by Thushari » Thu Sep 01, 2011 5:47 pm
tassie wrote:I have not received an email in response to this query. This ticket number is not listed in my Member Services.
Could you please PM me your mobile number for me to investigate whether the email was indeed sent to the correct recipient.
Apologize for any inconvenience and if you have not received the email, I will ensure a quick response to your query once you PM me your service number.
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Thushari
Post
by Thushari » Thu Sep 01, 2011 8:43 pm
Thushari wrote: tassie wrote:I have not received an email in response to this query. This ticket number is not listed in my Member Services.
Could you please PM me your mobile number for me to investigate whether the email was indeed sent to the correct recipient.
Apologize for any inconvenience and if you have not received the email, I will ensure a quick response to your query once you PM me your service number.
I have sent you an email to your nominated email address with the email ticket reference 4397718. Could you please reply to same if you have further queries.
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Beans
- Posts: 4
- Joined: Tue Nov 16, 2010 2:13 pm
- Location: Perth
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by Beans » Mon Sep 05, 2011 12:31 am
On the Mobile Phone Meter page, the line "There is data usages for 04xxxxxxxx" has a consfusing pluralisation. If it was "There is data usage for..." it would be better.
(Member Facilities -> Manage Services -> Wireless Broadband & Mobile - > View Data Usage)
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ShaminG
- Exetel Staff
- Posts: 960
- Joined: Wed Jan 06, 2010 10:11 am
- Location: Sydney, Australia
Post
by ShaminG » Mon Sep 05, 2011 9:26 am
On the Mobile Phone Meter page, the line "There is data usages for 04xxxxxxxx" has a consfusing pluralisation. If it was "There is data usage for..." it would be better.
(Member Facilities -> Manage Services -> Wireless Broadband & Mobile - > View Data Usage)
Thanks for letting us know. We will get this changed

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Joshua1909
- Posts: 16
- Joined: Mon Feb 08, 2010 5:23 pm
- Location: Brisbane
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by Joshua1909 » Fri Oct 28, 2011 7:30 pm
Hi,
My usage meter is showing the month has just started?
Cheers,
Josh
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ShaminG
- Exetel Staff
- Posts: 960
- Joined: Wed Jan 06, 2010 10:11 am
- Location: Sydney, Australia
Post
by ShaminG » Sat Oct 29, 2011 1:20 am
My usage meter is showing the month has just started?
Since your billing date is on 28th of the month, usage meter also starts the count on the same date.
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Chris T
- Posts: 87
- Joined: Thu Sep 23, 2004 8:53 pm
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by Chris T » Sat Oct 29, 2011 10:16 pm
I think the question was since when there is a 32 day month? My usage meter is showing the same error.
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ShaminG
- Exetel Staff
- Posts: 960
- Joined: Wed Jan 06, 2010 10:11 am
- Location: Sydney, Australia
Post
by ShaminG » Mon Oct 31, 2011 3:46 pm
I think the question was since when there is a 32 day month? My usage meter is showing the same error.
I have already informed the matter with our development team. We will try to get this fixed ASAP
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ShaminG
- Exetel Staff
- Posts: 960
- Joined: Wed Jan 06, 2010 10:11 am
- Location: Sydney, Australia
Post
by ShaminG » Mon Oct 31, 2011 4:13 pm
I have already informed the matter with our development team. We will try to get this fixed ASAP
This has now been fixed

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shalithaj
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by shalithaj » Fri Dec 30, 2011 11:31 am
Thank you for letting us know. We will check this and let you know

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Jyrn
- Posts: 60
- Joined: Fri May 20, 2005 11:36 pm
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by Jyrn » Sun Jan 08, 2012 8:39 pm
I have just applied to change my current naked plan to a current full service plan. The current (naked) plan price on the application screen was incorrect (please see attachment). While not an issue per se it did confuse me such that I cancelled the application to confirm my plan price on my last invoice. I wanted to make sure I wasn't applying for something more expensive.
Current plan is $43 per month but screen showed $23 per month.
Screen was entered via Manage Services > Change service > Apply button. The attachment shows the screen reached at this point.
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Attachments
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- exetel screen 2.jpg (51.92 KiB) Viewed 5449 times
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shoner
- Exetel Staff
- Posts: 756
- Joined: Mon Apr 20, 2009 2:50 pm
Post
by shoner » Mon Jan 09, 2012 10:09 am
Jyrn wrote:I have just applied to change my current naked plan to a current full service plan. The current (naked) plan price on the application screen was incorrect (please see attachment). While not an issue per se it did confuse me such that I cancelled the application to confirm my plan price on my last invoice. I wanted to make sure I wasn't applying for something more expensive.
Current plan is $43 per month but screen showed $23 per month.
Screen was entered via Manage Services > Change service > Apply button. The attachment shows the screen reached at this point.
Thank you for letting us know. We will have this rectified as soon as possible.
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NadunH
- Exetel Staff
- Posts: 203
- Joined: Tue Jul 05, 2011 12:58 pm
- Location: Australia
Post
by NadunH » Tue Jan 10, 2012 5:15 pm
I have just applied to change my current naked plan to a current full service plan. The current (naked) plan price on the application screen was incorrect (please see attachment). While not an issue per se it did confuse me such that I cancelled the application to confirm my plan price on my last invoice. I wanted to make sure I wasn't applying for something more expensive.
Current plan is $43 per month but screen showed $23 per month.
Screen was entered via Manage Services > Change service > Apply button. The attachment shows the screen reached at this point.
This has been rectified by correcting the details on the Members Facilities.

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slave1
- Posts: 96
- Joined: Tue Aug 26, 2008 5:59 pm
- Location: Toowoomba QLD
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by slave1 » Sat Apr 14, 2012 9:08 pm
Hi gang - when viewing source of the member's facility page I notice these few lines of code:
Noting also that in your
superfish javascript file the default delay is 800ms.
Three seconds (3000) delay on hovering away from left vertical menu is far too long a delay and rather annoying, I find myself wanting to SHOO it away! Call me picky, but I would suggest leaving at default 800 (or even less) in the javascript file itself.
sf.defaults = {
hoverClass : 'sfHover',
pathClass : 'overideThisToUse',
pathLevels : 1,
delay : 800,
animation : {opacity:'show'},
speed : 'fast',
autoArrows : true,
dropShadows : false,
disableHI : false, // true disables hoverIntent detection
onInit : function(){}, // callback functions
onBeforeShow: function(){},
onShow : function(){},
onHide : function(){}
};
Just a thought, hope that made sense.
Cheers.