Incorrect Peak Usage

Queries, errors or glitches regarding Member facilities
dtn22
Posts: 91
Joined: Tue Jul 14, 2009 2:55 pm

Incorrect Peak Usage

Post by dtn22 » Fri Aug 07, 2009 8:23 am

Hi,

This morning at 8AM i checked my download usage and notice that my peak download usage is at 156mb. I did some download this morning but it was still in the offpeak time, my peak is from 2pm-2am so i dont know how i manage to get 156mb showed in my peak ?

Regards,
Dan
Last edited by dtn22 on Fri Aug 07, 2009 12:34 pm, edited 1 time in total.

JasonM

Re: Incorrect Peak Usage

Post by JasonM » Fri Aug 07, 2009 9:32 am

The 12am - 2am period is peak, and will appear in peak for today.

dtn22
Posts: 91
Joined: Tue Jul 14, 2009 2:55 pm

Re: Incorrect Peak Usage

Post by dtn22 » Fri Aug 07, 2009 10:57 am

the thing is i have scheduled to download after 2am and nothing during peak for today.

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CoreyPlover
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Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: Incorrect Peak Usage

Post by CoreyPlover » Fri Aug 07, 2009 11:07 am

dtn22 wrote:the thing is i have scheduled to download after 2am and nothing during peak for today.
No browsing between midnight and 2am? No automatic Windows / software updates? Positive that the scheduling for 2am worked as expected?

JasonM

Re: Incorrect Peak Usage

Post by JasonM » Fri Aug 07, 2009 11:09 am

You are correct. I also cannot explain the entry in members as our own usage meter for your number has nearly 0 usage to 2am.

I'll get our developers to check into this.

dtn22
Posts: 91
Joined: Tue Jul 14, 2009 2:55 pm

Re: Incorrect Peak Usage

Post by dtn22 » Fri Aug 07, 2009 12:20 pm

No activities all night as my pc is switched off and only turn on this morning just after 2am .

dtn22
Posts: 91
Joined: Tue Jul 14, 2009 2:55 pm

Re: Incorrect Peak Usage

Post by dtn22 » Fri Aug 07, 2009 7:20 pm

It jumped to nearly 800mb now. I didnt to any download during peak because i want to monitor the usage.

dtn22
Posts: 91
Joined: Tue Jul 14, 2009 2:55 pm

Re: Incorrect Peak Usage

Post by dtn22 » Sat Aug 08, 2009 8:02 am

Mine is still not fix yet can i please get someone to fix this please? my ticket number is 1534860. My daily usage is normally 20-30 mb but now its nearly 800mb.

Flyingself
Posts: 12
Joined: Wed Jul 09, 2008 11:39 am
Location: Sydney

Re: Incorrect Peak Usage

Post by Flyingself » Sat Aug 08, 2009 4:58 pm

dtn22 wrote:Mine is still not fix yet can i please get someone to fix this please? my ticket number is 1534860. My daily usage is normally 20-30 mb but now its nearly 800mb.
I am having the same problem. Exetel's service is getting worse now. They took out a lot of benefits which they offered us before as most of us are getting used to Exetel and would not consider to change to someone else because of inconvenience.

sable
Posts: 651
Joined: Tue Jan 20, 2004 9:28 am
Location: NSW

Re: Incorrect Peak Usage

Post by sable » Sat Aug 08, 2009 6:07 pm

They took out a lot of benefits which they offered us before
What benefits have you lost?

dtn22
Posts: 91
Joined: Tue Jul 14, 2009 2:55 pm

Re: Incorrect Peak Usage

Post by dtn22 » Sat Aug 08, 2009 7:47 pm

i just joined Exetel last week and already encountered 3 problems with Exetel. I just hope Exetel can rectify this problem as soon as possible with the correct peak usage prior to the error, and its not 800mb.

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CoreyPlover
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Re: Incorrect Peak Usage

Post by CoreyPlover » Sat Aug 08, 2009 8:20 pm

Flyingself wrote:They took out a lot of benefits which they offered us before as most of us are getting used to Exetel and would not consider to change to someone else because of inconvenience.
As for sable, I would also like to hear you name your lost benefits. The "loss" of midnight to 2am off-peak? Sure, but you still have the full 60GB and a full 10 hours; more than other ISPs offer. Apart from that, what else is there?

Also, I'd like to hear what these so called "inconveniences" might be. You are free to transfer to other providers if you are outside of your contract. Depending on the service you have, and which ISP you transfer to, you can even manage to do so without downtime. As far as I can tell, the only "inconvenience" would be higher cost broadband should you choose to switch providers.

Flyingself
Posts: 12
Joined: Wed Jul 09, 2008 11:39 am
Location: Sydney

Re: Incorrect Peak Usage

Post by Flyingself » Sat Aug 08, 2009 11:26 pm

I am sure I am not the only one complaining this.
Why the usage meter is not working correctly? When did this happen? Just from this month? Or it happened a long time ago?

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CoreyPlover
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Re: Incorrect Peak Usage

Post by CoreyPlover » Sun Aug 09, 2009 1:58 pm

Flyingself wrote:I am sure I am not the only one complaining this.
Why the usage meter is not working correctly? When did this happen? Just from this month? Or it happened a long time ago?
They would undoubtedly be teething problems relating to the two recent off-peak alterations: the first that gave the user the choice of off-peak intervals, the second that moved everyone to the 2am-midday interval.

DD32
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Location: Kyogle, NW

Re: Incorrect Peak Usage

Post by DD32 » Sun Aug 09, 2009 6:40 pm

Hm.. Yes, I think those of us with 1-1 or 2-2 offpeak times are having data off-peak data in the 12-1 or 12-2 period counted as peak data..
It'd certainly explain why i've used ~1.5GB of peak data the last 2 days.. Usually its more like 2-500MB..

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