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Chage peak excess download option

Posted: Tue Jun 01, 2010 8:42 am
by kogi
I've just changed over to OTC and would like to choose $0.50 per gb excess.

But the user facilities say that "YOUR SELECTION IS NOT AVAILABLE UNTIL THE FIRST OF NEXT CALENDAR MONTH."

Does that mean I cannot choose till next month, then another month to start. effective making wait for 2 months?

tks
kogi

Re: Chage peak excess download option

Posted: Tue Jun 01, 2010 3:38 pm
by lukestuart1
50 cents per gb...
Where abouts do you set this option?


Mine is set to:
OffPeak Excess Downloads per Gbyte: $6.00

Re: Chage peak excess download option

Posted: Tue Jun 01, 2010 3:40 pm
by thalamic
I have a similar problem. I actually changed to $0.50 per gb excess on 1st of May , but i'm still stuck with the shaping option today.

Re: Chage peak excess download option

Posted: Tue Jun 01, 2010 7:56 pm
by Klaas
lukestuart1 wrote:Mine is set to: OffPeak Excess Downloads per Gbyte: $6.00
This is a carry over from the previous shaping system, where plans carried a 2GB shaped buffer before racking up $6 per GB at full speed.

When this shaping option was no longer offered, those on it, stayed on it, on the basis that they had selected it.

To get it removed and change over to the new $0.50 per GB, you'll need to email Exetel.

Re: Chage peak excess download option

Posted: Wed Jun 02, 2010 2:06 pm
by kogi
thalamic wrote:I have a similar problem. I actually changed to $0.50 per gb excess on 1st of May , but i'm still stuck with the shaping option today.
Hey thalamic , Are you still stuck on shaping?
Have you tried to contact support?

Joe

Re: Chage peak excess download option

Posted: Wed Jun 02, 2010 3:49 pm
by thalamic
kogi wrote: Hey thalamic , Are you still stuck on shaping?
Have you tried to contact support?
Joe
According to Members Facilities i'm still on the shaping option.

I don't anticipate going over my quota this month, so I'm just waiting for Exetel to fix it. Raising a ticket means I'd be reducing my profitability to Exetel, so I'm reluctant to do it.

Re: Chage peak excess download option

Posted: Wed Jun 02, 2010 6:08 pm
by gong_guy
thalamic wrote: I don't anticipate going over my quota this month, so I'm just waiting for Exetel to fix it. Raising a ticket means I'd be reducing my profitability to Exetel, so I'm reluctant to do it.

Mine is stuck on shaped too dispute selecting 50 cents excess in April.

I wish Exetel would fix this ..... Please ?

Re: Chage peak excess download option

Posted: Fri Jun 11, 2010 1:56 pm
by kogi
I've raised a ticket with billing Reference: EKS-62476-716 05 Jun 2010
Asked for an update 09 Jun 2010

Still no answer