Is OTA offpeak 2-8 or 12-12?

Queries, errors or glitches regarding Member facilities
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camh
Posts: 74
Joined: Mon Jan 03, 2005 3:07 pm

Is OTA offpeak 2-8 or 12-12?

Post by camh » Thu Jun 03, 2010 10:20 am

I changed to the OTA plan this month. When I changed, the page said offpeak was between 2am-8am.

My user facilities are telling me that offpeak is 12am-12pm.

Would Exetel please advise authoritatively what the offpeak period for the OTA plan is?

I assume that any data usage between 12am-2am and 8am-12pm are currently being counted as offpeak data. If the offpeak period is actually 2am-8am, when will the usage meter be adjusted so I can have an accurate view of how much peak quota I'm using?

sable
Posts: 651
Joined: Tue Jan 20, 2004 9:28 am
Location: NSW

Re: Is OTA offpeak 2-8 or 12-12?

Post by sable » Thu Jun 03, 2010 11:27 am

There is no longer an "Off Peak" period on current plans. It is ALL Peak.

Except * Downloads between 2 am and 8 am do not count towards your included plan allowance from 1st June 2010

camh
Posts: 74
Joined: Mon Jan 03, 2005 3:07 pm

Re: Is OTA offpeak 2-8 or 12-12?

Post by camh » Thu Jun 03, 2010 12:31 pm

...It is ALL Peak.
Except...
So, it's ALL peak, except the off-peak bits? Right?

Regardless of what you want to call it, in my user facilities I have a meter labelled "Peak" and another meter labelled "Off-peak". I would still like to know the answers to my original questions.

Ravenous
Posts: 325
Joined: Thu Apr 24, 2008 4:44 pm
Location: Brisbane, Qld

Re: Is OTA offpeak 2-8 or 12-12?

Post by Ravenous » Thu Jun 03, 2010 12:48 pm

You have changed to OTA, why not use it as described and intended (i.e. use the 2 am - 8 am for scheduled downloads), it will have little effect unless you try to take advantage of the error (i.e. 12 am to 12 pm) and exetel correct the meter retrospectively? The member facilities is obviously wrong, all you need to do is wait until the usage meter is fixed.

camh
Posts: 74
Joined: Mon Jan 03, 2005 3:07 pm

Re: Is OTA offpeak 2-8 or 12-12?

Post by camh » Thu Jun 03, 2010 1:11 pm

Please do not derail my thread. I have asked some specific questions. Your post does not do anything to answer those questions.

If you cannot authoritatively answer the questions, please do not post.

Ravenous
Posts: 325
Joined: Thu Apr 24, 2008 4:44 pm
Location: Brisbane, Qld

Re: Is OTA offpeak 2-8 or 12-12?

Post by Ravenous » Thu Jun 03, 2010 1:18 pm

I am only trying to be helpful.

Perhaps you should try here then for some 'authoritative' answers: https://helpdesk.exetel.com.au/
The primary aim of this forum is to provide a place for Exetel users to find answers to questions and to obtain information to make better use of their Exetel services. Statements made on this forum do not constitute any "official" Exetel position.

gong_guy
Posts: 210
Joined: Mon Oct 11, 2004 11:06 am

Re: Is OTA offpeak 2-8 or 12-12?

Post by gong_guy » Thu Jun 03, 2010 3:29 pm

camh wrote: If you cannot authoritatively answer the questions, please do not post.
I cannot answer it authoritatively either but it is quite clear that OTA (and OTB which is what I am on) are ALL Peak Plans.

At the last minute Exetel added an 2am to 8am "Uncounted "period, This has only been loosely defined.

Yes the User Facilities is wrong and I assume it will be fixed in the fullness of time.

In the meantime you can be 99.99% certain that Offpeak Midnight 12am-12pm Noon does not apply to you.

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CoreyPlover
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Location: Melbourne, VIC

Re: Is OTA offpeak 2-8 or 12-12?

Post by CoreyPlover » Tue Jun 08, 2010 2:11 pm

camh wrote:I changed to the OTA plan this month. When I changed, the page said offpeak was between 2am-8am.

My user facilities are telling me that offpeak is 12am-12pm.

Would Exetel please advise authoritatively what the offpeak period for the OTA plan is?
2am-8am. And whether you call it "off peak" or "unmetered" makes no difference. Just be aware that neither of these terms is synonymous with "unlimited"
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

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